Customer Care Manager — Lead Service & Community Impact

Daniel Jackson State Farm; Sharpsburg (GA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Paid time off

Training & development

Zusammenfassung

Daniel Jackson - State Farm Agent in Sharpsburg, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. You will lead a small team, coordinate client communications, and support policy updates.

The role emphasizes listening, empathy, and clear guidance to customers, with preference for prior customer service or office admin experience. Licensing to operate as an insurance agent may be required.

Qualifikationen

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Aufgaben

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Kenntnisse

Communication skills

Organizational skills

Attention to detail

Multitasking

Customer service experience

Insurance licensing

Jobbeschreibung

Daniel Jackson - State Farm Agent in Sharpsburg, GA is seeking a Customer Care Manager to oversee daily service operations and ensure a positive experience for customers. You will lead a small team, coordinate client communications, and support policy updates.

The role emphasizes listening, empathy, and clear guidance to customers, with preference for prior customer service or office admin experience. Licensing to operate as an insurance agent may be required.