Community Impact Coordinator/Resident Services (Part-Time)

POAH Communities, LLC; Boston (MA); On-site; USD 43,000 - 45,000; Part time

Benefits offered by this job

Health & Wellness benefits

401(k) with company match

Paid time off and holidays

Parental leave and family supports

Professional development opportunities

Job summary

POAH Communities is seeking a Part-Time Community Impact Coordinator to serve as the liaison between residents living at our properties and the Community Impact department. The Kenzi at Bartlett Station in Boston houses 50 units of affordable housing for older adults, with on-site concierge and resident services coordination supported by Boston Medical Center.

The role emphasizes coordinating services, developing programming with residents and providers, and ensuring HUD compliance.

Qualifications

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

Responsibilities

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

Skills

Resident services

Community engagement

Time management

Computer skills

Education

College degree preferred

Tools

Word

Excel

Job description

We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer-service oriented team. Are you ready to join us?

ABOUT US

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

Position: Community Impact Coordinator / Resident Services (Part-Time)

Location: The Kenzi at Bartlett Station Boston, MA

Job Id: 1753

# of Openings: 1

ABOUT THE ROLE

POAH Communities is seeking a highly qualified individual to serve as a Part-Time Community Impact Coordinator. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. The Kenzi at Bartlett Station contains 50 units of supportive, affordable housing for older adults and is part of the five-phase redevelopment of the former bus yard now owned by Nuestra Comunidad and Windale Developers. The Kenzi serves individuals age 55 or older who have either low or middle-income housing needs in 41 affordable one-bedroom apartments and 3 affordable two-bedroom apartments.

Residents at the new 57,576 square foot building have access to an on-site concierge and a resident service coordinator and additional on-site wellness center through a partnership with Boston Medical Center.

The Kenzi at Bartlett Station: https://www.poah.org/property/massachusetts/kenzi-bartlett-station

ABOUT YOUR IMPACT

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

ABOUT YOU

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

BENEFITS AT POAH COMMUNITIES

• Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
• Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
• Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity.

For additional details, please visit our website at www.poahcommunities.com/careers.

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Pay Rate: $31.26- $33.00