Community Impact Coordinator/Resident Services

POAH Communities; Lynn (MA); On-site; USD 40,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays

Parental leave

Life Insurance

AD&D insurance

Financial coaching

Tuition reimbursement

Mentorship program

Job summary

POAH Communities seeks a Community Impact Coordinator to serve as a liaison between residents and the Community Impact department at Chestnut Gardens and Olympia Square in Lynn, MA. The historic Chestnut Gardens comprises 65 units and Olympia Square is a 44-unit 100% Section 8 property.

Reporting to the Property Manager, you will assess resident needs, develop supportive programming, coordinate services with local providers and ensure HUD compliance, while engaging residents through newsletters

Qualifications

• Minimum of three years in resident/social service programs.
• Ability to motivate diverse resident populations.
• Basic proficiency in Word and Excel.
• Demonstrated time management skills and organizational abilities.
• Resident Coordinator certification is a plus.
• College degree ideally with focus in social work, urban planning, public health, human services, or community development is a plus.

Responsibilities

• Assess the needs of residents via an annual survey.
• Develop and implement supportive service programming with residents, site staff, management and local providers.
• Coordinate delivery of services with local human service providers.
• Identify programs for youth and families (health workshops, benefits enrollment, meal delivery, community building).
• Maintain confidential service information following HUD guidance.
• Establish targets, track progress and report outcomes to stakeholders.
• Communicate with residents via newsletter, flyer, bulletin board, etc.
• Stay updated on HUD rules, EIV, ADA, mandated reporting and lease/housing rules.
• Attend meetings and participate in special projects as required.

Skills

Resident services experience

Diversity engagement

Time management

Organizational skills

Word & Excel proficiency

Education

College degree in related field (social work / urban planning / public health / human services)

Job description

About Us

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

About Us

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

About The Role

POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. The historic Chestnut Gardens Apartments are located near downtown Lynn, a small city just north of Boston. The 65 units at Chestnut Gardens represented 5% of Lynn's privately-owned subsidized rental housing when POAH acquired the property. Olympia Square Apartments is a 44-unit, 100% Section 8, fully occupied senior property in Lynn, MA - just north of Boston. Formerly known as the Sweetser Block, the building was constructed in 1874 and originally housed a shoe manufacturing operation.

Chestnut Gardens: https://www.poah.org/property/massachusetts/chestnut-gardens

Olympia Square: https://www.poah.org/property/massachusetts/olympia-square-apartments

About Your Impact

Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

About You

Qualified candidates will ideally have:

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

Benefits At Poah Communities

POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:

• Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
• Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
• Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
• Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

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Pay Rate: $29.37-$30.00