Occupancy Specialist

POAH Communities, LLC; Boston (MA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health & Wellness

401(k) with match

Paid time off

Parental Leave

Bereavement

Jury Duty

Voting

Employee referral bonus

Professional development

Job summary

POAH Communities is seeking an Occupancy Specialist for Flat 9 at Whittier in Boston, MA. The role includes HUD Section 8 and LIHTC certifications, rent collection, and move-ins/move-outs in the Yardi system, plus ensuring compliance with federal, state, and local guidelines.

Join a mission-driven team focused on affordable housing with strong resident services, competitive benefits, and opportunities for professional development within a supportive environment.

Qualifications

• 2 years’ experience in property management.
• Knowledge of HUD rules and regulations.
• Knowledge of Low Income Housing Tax Credit regulations.
• Self-motivated individual with ability to work independently.
• Strong customer service and communication skills.
• Strong problem solving skills.
• Accurate and detail-oriented.
• Experience with YARDI software.

Responsibilities

• Oversee regulatory requirements of each property’s funding sources.
• Manage administrative tasks such as: collecting rents, processing move-ins / move-outs in the Yardi System.
• Assure all vendors follow company policy and that they are complying with Federal, State and Local guidelines.
• Comply with work orders through the Yardi software system at each site.
• Demonstrates knowledge, skills and ability necessary to understand the tasks and processes associated with the public housing occupancy cycle.
• Implement procedures including maintaining waitlists, evaluating eligibility and income, calculating rents and utility allowances.
• Facilitate residents’ interviewing and screening process.
• Understand the lease and grievance procedures.

Skills

Customer service

Communication

Problem solving

Detail oriented

Self-motivated

Yardi software

Tools

Yardi software

Job description

We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer-service oriented team. Are you ready to join us?

OUR PEOPLE VIDEO SERIES

OUR BENEFITS

What we offer to you represents who we are and how we value our people. Some of the benefits we provide include:

OUR CAREERS

Consider joining our team! Explore our career opportunities in the list below.

WE DEVELOP & HONOR OUR PEOPLE

We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer-service oriented team. Are you ready to join us?

OUR PEOPLE VIDEO SERIES

OUR BENEFITS

What we offer to you represents who we are and how we value our people. Some of the benefits we provide include:

OUR CAREERS

Consider joining our team! Explore our career opportunities in the list below.

This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

https://www.cigna.com/legal/compliance/machine-readable-files

Position:Occupancy Specialist Location: Flat 9 (Whittier 1A-4%) Boston, MA Job Id:1765 # of Openings:1 Occupancy Specialist ABOUT US

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

ABOUT THE ROLE POAH Communities is currently seeking a qualified individual to serve as an Occupancy Specialist for Flat 9 at Whittier. The Occupancy Specialist will assist with property management tasks, including HUD Section 8 and LIHTC certifications. The first two phases of The Flat 9 at Whittier redevelopment was a collaboration between POAH, Madison Park Development Corporation and the Boston Housing Authority to redevelop the Whittier Street Apartments site in the Roxbury neighborhood of Boston. Originally built in the early 1950s, the Whittier Apartments were home to 200 public housing families. Phase three, The Amp at Flat 9, is a collaboration with the Boston Housing Authority that added market rate rentals to the redevelopment.Building on its rich heritage of this vibrant neighborhood, the award-winning Flat 9 at Whittier is an attractive, sustainable rental and homeownership community at the corner of Tremont, Ruggles and Whittier Streets. The development creates a livable site with outdoor play spaces, a mix of building types to accommodate diverse family needs, and new streets to re-integrate the site into the broader neighborhood. In December 2016, HUD awarded a $30 million Choice grant to support the housing development, resident support services and the surrounding neighborhood. Flat 9 at Whittier: https://www.poah.org/property/massachusetts/flat-9-whittier

ABOUT YOUR IMPACT

• Oversee regulatory requirements of each property’s funding sources.
• Manage administrative tasks such as: collecting rents, processing move-ins / move-outs in the Yardi System.
• Assure all vendors follow company policy and that they are complying with Federal, State and Local guidelines.
• Comply with work orders through the Yardi software system at each site.
• Demonstrates knowledge, skills and ability necessary to understand the tasks and processes associated with the public housing occupancy cycle.
• Implement procedures including maintaining waitlists, evaluating eligibility and income, calculating rents and utility allowances.
• Facilitate residents’ interviewing and screening process.
• Understand the lease and grievance procedures.

ABOUT YOU

• 2 years’ experience in property management
• Knowledge of HUD rules and regulations
• Knowledge of Low Income Housing Tax Credit regulations
• Self-motivated individual with ability to work independently
• Strong customer service and communication skills
• Strong problem solving skills
• Accurate and detail-oriented
• Enthusiasm and desire to join a management team dedicated to transforming communities and providing affordable, quality housing.
• Experience with YARDI software

BENEFITS AT POAH COMMUNITIES

POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:

• Health & Wellness:Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Financial:401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
• Time Off:15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Paid Leave:12 weeks Parental Leave; Bereavement; Jury Duty; Voting
• Incentives:Employee referral bonus, suggestion rewards, employee recognition programming
• Professional development opportunities:tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

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