Community Impact Coordinator/Resident Services
POAH Communities
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Job summary
POAH Communities seeks a Community Impact Coordinator for Sugar River Mills in Claremont, NH. The role links residents with the Community Impact department to support services at a historic mill-turned affordable housing community.
Reporting to the Property Manager, you will assess resident needs, coordinate services with local providers, and implement youth and family programs while maintaining confidential records and ensuring HUD compliance.
Qualifications
- Minimum of three years prior experience in resident/social service programs (preferably in affordable housing).
- Ability to work with and motivate diverse resident populations.
- Basic proficiency in the use of computers including Word and Excel.
- Demonstrated time management skills and proven organizational skills.
- Resident Coordinator certification is a plus.
- College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus.
Responsibilities
- Assess the needs of residents and families by administering an annual resident survey.
- Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers.
- Coordinate the delivery of services with local human service providers.
- Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
- Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
- Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
- Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
- Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
- Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.
Skills
Education
Tools
Job description
POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.
See our employees in action and how you can contribute to the mission!
POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. Sugar River Mills, a complex of converted mill buildings along the Sugar River, represents a highly valuable affordable housing asset to Claremont, New Hampshire and the surrounding area. Located just outside downtown Claremont, the property is one of the very few affordable rental properties in the area.
The property, which was built as a textile mill in the 1800s, was converted to housing in 1982 and includes 139 apartments for low-income seniors and 23 family-sized townhouses. An investment fund from Prudential Insurance and the cooperation of the New Hampshire Housing Finance Agency allowed POAH to purchase Sugar River Mills in 2007 and preserve its affordability.
Sugar River Mills: https://www.poah.org/property/new-hampshire/sugar-river-mills
Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways:
- Assess the needs of residents and families by administering an annual resident survey
- Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
- Coordinate the delivery of services with local human service providers
- Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
- Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
- Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
- Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
- Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
- Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.
Qualified candidates will ideally have:
- Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
- Ability to work with and motivate diverse resident populations
- Basic proficiency in the use of computers including Word and Excel
- Demonstrated time management skills and proven organizational skills
- Resident Coordinator certification is a plus
- College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus
POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package:
- Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
- Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
- Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
- Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
- Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
- Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.
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