Community Impact Coordinator/Resident Services

POAH Communities, LLC; Lynn (MA); On-site; USD 3,995,000 - 4,271,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO and holidays

Parental leave

Job summary

POAH Communities is seeking a Community Impact Coordinator to serve as the liaison between residents and the Community Impact department at Chestnut Gardens and Olympia Square in Lynn, MA. The role supports supportive services and community development across properties.

The ideal candidate has experience in resident services, strong coordination skills, and familiarity with HUD rules. This is a full-time position based in Lynn, MA with benefits and competitive pay.

Qualifications

• Three years of experience in resident/social service programs (affordable housing preferred).
• Ability to work with and motivate diverse resident populations.
• Basic proficiency with Word and Excel.

Responsibilities

• Assess residents' needs by administering an annual resident survey.
• Develop and implement supportive service programming with residents, site staff and providers.
• Coordinate delivery of services with local human service providers.
• Identify programs for youth and families (health workshops, benefits enrollment, meal delivery, community activities).
• Maintain resident information confidentially per HUD guidance.
• Establish program targets, track progress and report outcomes to stakeholders.
• Communicate with residents via newsletters, flyers, bulletins to inform about resources.

Skills

Time management

Organizational skills

Computer literacy

Diversity engagement

Resident coordination

Education

College degree (preferred) in social work, urban planning, public health, human services, or community development

Job description

We empower our diverse and inclusive staff to provide high-quality property management to our residents. We train our people to deliver superior customer service – focusing on how and why we do it. At POAH Communities, you can be part of our talented, energetic, customer-service oriented team. Are you ready to join us?

OUR PEOPLE VIDEO SERIES

OUR BENEFITS

What we offer to you represents who we are and how we value our people.

Some of the benefits we provide include:

OUR CAREERS

Consider joining our team! Explore our career opportunities in the list below.

Position: Community Impact Coordinator/Resident Services Location: Chestnut Gardens Lynn, MA Job Id:1756 # of Openings:1 Community Impact Coordinator/Resident Services ABOUT US

POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment.

See our employees in action and how you can contribute to the mission!

ABOUT THE ROLE

POAH Communities is seeking a highly qualified individual to serve as aCommunity Impact Coordinator. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. The historic Chestnut Gardens Apartments are located near downtown Lynn, a small city just north of Boston. The 65 units at Chestnut Gardens represented 5% of Lynn's privately-owned subsidized rental housing when POAH acquired the property. Olympia Square Apartments is a 44-unit, 100% Section 8, fully occupied senior property in Lynn, MA - just north of Boston. Formerly known as the Sweetser Block, the building was constructed in 1874 and originally housed a shoe manufacturing operation. Chestnut Gardens : https://www.poah.org/property/massachusetts/chestnut-gardens Olympia Square : https://www.poah.org/property/massachusetts/olympia-square-apartments

ABOUT YOUR IMPACT

• Assess the needs of residents and families by administering an annual resident survey
• Develop and implement supportive service programming in collaboration with residents, site staff & management and local community service providers
• Coordinate the delivery of services with local human service providers
• Identify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.
• Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.
• Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholders
• Effectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programs
• Remain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned community
• Attend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager.

ABOUT YOU

• Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)
• Ability to work with and motivate diverse resident populations
• Basic proficiency in the use of computers including Word and Excel
• Demonstrated time management skills and proven organizational skills
• Resident Coordinator certification is a plus
• College degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus

BENEFITS AT POAH COMMUNITIES

• Health & Wellness:Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
• Financial:401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
• Time Off:15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.
• Paid Leave:12 weeks Parental Leave; Bereavement; Jury Duty; Voting
• Incentives:Employee referral bonus, suggestion rewards, employee recognition programming
• Professional development opportunities:tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications

Our salary structure is competitive and reflects individual experience. POAH Communities embraces equal opportunity employment and values workforce diversity. For additional details, please visit our website at www.poahcommunities.com/careers.

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Pay Rate: $29.37-$30.00