Community Impact Call Center Specialist

BAKERRIPLEY; Minnesota; On-site; USD 36,000 - 48,000; Full time

Job summary

BakerRipley seeks a Call Center Specialist to be the primary point of contact for neighbors, delivering prompt, courteous, and solution-oriented support across phone, email, and chat for our programs.

Responsibilities include handling inquiries, updating records, scheduling, and collaborating with teammates to ensure high-quality service while complying with agency policies and safeguarding information.

Qualifications

• Strong communication and listening skills to understand and address customer needs effectively.
• Problem-solving abilities to provide timely and accurate solutions.
• Multitasking and time management skills to handle high call volumes efficiently.
• Basic computer literacy, including familiarity with Microsoft Office and Salesforce.
• Empathy and professionalism to maintain positive customer interactions.

Responsibilities

• Respond to inbound and outbound calls, emails, and messages promptly and politely.
• Provide accurate information about the agency and program services.
• Resolve customer issues efficiently, including de-escalating complaints and offering solutions.
• Enter and update customer information in databases or systems.
• Schedule appointments or record information as required.
• Collaborate with team members to improve service quality and workflow.
• Assist in training new employees and mentoring staff.
• Maintain compliance with agency policies and relevant regulations, such as safeguarding protected personal information.

Skills

Communication

Problem-solving

Time Management

Microsoft Office

Salesforce

Empathy

Education

High school diploma or equivalent

Customer service certification (advantage)

Tools

Salesforce CRM

CRM systems

Job description

BakerRipley seeks a Call Center Specialist to be the primary point of contact for neighbors, delivering prompt, courteous, and solution-oriented support across phone, email, and chat for our programs.

Responsibilities include handling inquiries, updating records, scheduling, and collaborating with teammates to ensure high-quality service while complying with agency policies and safeguarding information.