Bilingual Call Center Specialist – Nonprofit Support

Bakerripley; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

BakerRipley is seeking a Call Center Specialist in Houston to serve as the primary contact for neighbors across phone, email, and chat channels. You will provide prompt, courteous, and solution-focused support for the agency’s programs and services.

The role requires strong communication, problem-solving, and empathy, with a focus on accurate data entry and high-quality customer interactions. This is a full-time, on-site position in Houston, TX.

Qualifications

• Strong communication and listening skills to understand customer needs.
• Problem-solving abilities to provide timely and accurate solutions.
• Multitasking and time management skills to handle high call volumes.
• Basic computer literacy, including familiarity with Microsoft Office and Salesforce.

Responsibilities

• Respond to inbound and outbound calls, emails, and chat messages promptly and politely.
• Provide accurate information about BakerRipley programs and services.
• Resolve customer issues, de-escalate complaints, and offer solutions.
• Enter and update customer information in databases or systems.
• Schedule appointments or record information as required.
• Collaborate with team members to improve service quality and workflow.
• Assist in training new employees and mentoring staff.
• Maintain compliance with agency policies and safeguarding information.

Skills

Strong communication

Problem-solving

Multitasking

Empathy & professionalism

Education

Associates degree or equivalent

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

BakerRipley is seeking a Call Center Specialist in Houston to serve as the primary contact for neighbors across phone, email, and chat channels. You will provide prompt, courteous, and solution-focused support for the agency’s programs and services.

The role requires strong communication, problem-solving, and empathy, with a focus on accurate data entry and high-quality customer interactions. This is a full-time, on-site position in Houston, TX.