Remote Client Services Specialist: Empathetic Solver

Baker Tilly; United States; Remote; USD 26,105 - 45,460; Full time

Job summary

Baker Tilly is seeking a remote US-based customer service representative to support inbound and outbound contacts with a focus on accuracy, empathy, and problem resolution.

Responsibilities include identifying customer needs, researching issues, and maintaining detailed records in the ticketing system while meeting quality and response-time targets. Prior experience in remote contact centers is preferred.

Qualifications

• High School Diploma required or equivalent experience.
• Experience working in a remote contact center environment.
• Strong written and verbal communication abilities.
• Proficiency with a PC and multiple applications simultaneously.

Responsibilities

• Project a professional attitude and positive image.
• Support large volumes of inbound and outbound contacts promptly.
• Identify customer needs, clarify information, research issues and provide next steps and solutions.
• Maintain ownership of contact experience and resolution for assigned casework.
• Meet or exceed established goals for client satisfaction and quality metrics.

Skills

Communication skills

Data entry

Remote work experience

Customer service

Education

High School Diploma

Tools

Ticketing system

Job description

Baker Tilly is seeking a remote US-based customer service representative to support inbound and outbound contacts with a focus on accuracy, empathy, and problem resolution.

Responsibilities include identifying customer needs, researching issues, and maintaining detailed records in the ticketing system while meeting quality and response-time targets. Prior experience in remote contact centers is preferred.