Call Center Specialist (2641)

Bakerripley; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

BakerRipley is seeking a Call Center Specialist in Houston to serve as the primary contact for neighbors across phone, email, and chat channels. You will provide prompt, courteous, and solution-focused support for the agency’s programs and services.

The role requires strong communication, problem-solving, and empathy, with a focus on accurate data entry and high-quality customer interactions. This is a full-time, on-site position in Houston, TX.

Qualifications

• Strong communication and listening skills to understand customer needs.
• Problem-solving abilities to provide timely and accurate solutions.
• Multitasking and time management skills to handle high call volumes.
• Basic computer literacy, including familiarity with Microsoft Office and Salesforce.

Responsibilities

• Respond to inbound and outbound calls, emails, and chat messages promptly and politely.
• Provide accurate information about BakerRipley programs and services.
• Resolve customer issues, de-escalate complaints, and offer solutions.
• Enter and update customer information in databases or systems.
• Schedule appointments or record information as required.
• Collaborate with team members to improve service quality and workflow.
• Assist in training new employees and mentoring staff.
• Maintain compliance with agency policies and safeguarding information.

Skills

Strong communication

Problem-solving

Multitasking

Empathy & professionalism

Education

Associates degree or equivalent

High school diploma or equivalent

Tools

Microsoft Office

Salesforce

Job description

Job Details

Job Location: 110 Aberdeen - Houston, TX 77025

Position Type: Full-Time

Education Level: Associates Deg. or Equivalent

ExperienceTravel Percentage: No Local Travel (0%)

Job Category: Administration & Support Services

About Us

BakerRipley team members impact the lives of more than 500 000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century.

We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute.

Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity.

Job Summary

A Call Center Specialist serves as the primary point of contact for neighbors, providing prompt, courteous, and solution-focused support across multiple communication channels for the agency’s programs.

Key Responsibilities

Call Center Specialists handle customer inquiries, complaints, and support requests via phone, email, or chat, ensuring customer satisfaction and maintaining a professional demeanor. Typical duties include:

• Responding to inbound and outbound calls, emails, and messages promptly and politely
• Providing accurate information about the agency and program services
• Resolving customer issues efficiently, including de‑escalating complaints and offering solutions
• Entering and updating customer information in databases or systems
• Scheduling appointments or recording information as required
• Collaborating with team members to improve service quality and workflow
• Assisting in training new employees and mentoring staff
• Maintaining compliance with agency policies and relevant regulations, such as safeguarding protected personal information
• Performs other administrative duties as assigned

QualificationsRequired Skills and Qualifications

• Strong communication and listening skills to understand and address customer needs effectively.
• Problem-solving abilities to provide timely and accurate solutions.
• Multitasking and time management skills to handle high call volumes efficiently.
• Basic computer literacy, including familiarity with Microsoft Office and Salesforce.
• Empathy and professionalism to maintain positive customer interactions.

Education

High school diploma or equivalent; additional certifications or experience in customer service or the relevant industry are advantageous.

Languages

Preferrable bilingual – Spanish, Chinese or Vietnamese