Community Hub Host & Front Desk Concierge

Cultivate Initiatives; Portland (OR); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid holidays

Vacation & sick time

401k with match

Job summary

Cultivate Initiatives in Portland, OR is seeking a Hub Host to be the welcoming face of our Workforce Hub. You will work at the front desk, respond to inquiries, provide program information, maintain the lobby, and support neighbors and staff with various tasks.

This full-time role offers a starting hourly wage of $20–$22, 100% employer-paid premiums, holidays and paid time off, and a 401k with match, aligning with our commitment to a safe, inclusive community.

Qualifications

• Excellent customer service skills.
• Ability to speak and write in English (Other languages a bonus).
• Comfortable using a computer and telephone.
• Basic computer skills: emails, instant messenger, editing/printing documents, internet.
• Ability to de-escalate tense situations.
• Able to multitask and prioritize tasks.

Responsibilities

• Greets, directs and manages the flow of visitors to the Cultivate Initiatives main office, “The Hub.”
• Provides resources to neighbors including information about programs like Intern Program and Health & Hygiene.
• Keeps commonly used forms/flyers stocked.
• Responds to inquiries in a timely manner and forwards messages to staff.
• Answers the phone with excellent customer service.
• Keeps waiting area organized, clean and debris-free.
• Maintains community resource one-pagers and restocks the coffee station.
• Works with teams on special projects and represents Cultivate Initiatives to stakeholders.

Skills

Customer service

English proficient

Computer literacy

Email/IM skills

De-escalation

Multi-tasking

Job description

Cultivate Initiatives in Portland, OR is seeking a Hub Host to be the welcoming face of our Workforce Hub. You will work at the front desk, respond to inquiries, provide program information, maintain the lobby, and support neighbors and staff with various tasks.

This full-time role offers a starting hourly wage of $20–$22, 100% employer-paid premiums, holidays and paid time off, and a 401k with match, aligning with our commitment to a safe, inclusive community.