Hub Host

Cultivate Initiatives; Portland (OR); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid holidays

Vacation & sick time

401k with match

Job summary

Cultivate Initiatives in Portland, OR is seeking a Hub Host to be the welcoming face of our Workforce Hub. You will work at the front desk, respond to inquiries, provide program information, maintain the lobby, and support neighbors and staff with various tasks.

This full-time role offers a starting hourly wage of $20–$22, 100% employer-paid premiums, holidays and paid time off, and a 401k with match, aligning with our commitment to a safe, inclusive community.

Qualifications

• Excellent customer service skills.
• Ability to speak and write in English (Other languages a bonus).
• Comfortable using a computer and telephone.
• Basic computer skills: emails, instant messenger, editing/printing documents, internet.
• Ability to de-escalate tense situations.
• Able to multitask and prioritize tasks.

Responsibilities

• Greets, directs and manages the flow of visitors to the Cultivate Initiatives main office, “The Hub.”
• Provides resources to neighbors including information about programs like Intern Program and Health & Hygiene.
• Keeps commonly used forms/flyers stocked.
• Responds to inquiries in a timely manner and forwards messages to staff.
• Answers the phone with excellent customer service.
• Keeps waiting area organized, clean and debris-free.
• Maintains community resource one-pagers and restocks the coffee station.
• Works with teams on special projects and represents Cultivate Initiatives to stakeholders.

Skills

Customer service

English proficient

Computer literacy

Email/IM skills

De-escalation

Multi-tasking

Job description

About Cultivate Initiatives:

We are a group of people who work alongside those on the margins to empower individuals and communities through an inclusive range of initiatives and support. We build communities from the inside out through community engagement and action, workforce development, housing & homemaking, and supportive sheltering.

Position Summary:

This role is responsible for being the welcoming face of our Cultivate Initiatives Workforce Hub. The Hub Host works at the front desk and responds to inquiries, provides program information, maintains the lobby space, answers the phone, and any other tasks required to support neighbors and our office.

Compensation and Benefits:

• Full-time, non-exempt position with a starting hourly wage of $20 - 22 depending on experience
• 100% employer-paid medical, vision, and dental premiums for full-time employees
• Eleven paid holidays, vacation, and sick time
• 401k with a 3% employer match

Accountability:

This position is accountable to the Health & Hygiene Program Manager and Workforce Director.

Duties/Responsibilities:

• Greets, directs and manages the flow of visitors to the Cultivate Initiatives main office, “The Hub.”
• Provides resources to neighbors including information about Cultivate Initiatives programs including the Intern Program and the Health & Hygiene program
• Keeps commonly used forms/flyers stocked
• Responds to inquiries in a timely manner, communicates accurate information to neighbors and community neighbors, and forwards messages to other staff members as needed
• In charge of answering the phone with excellent customer service
• Keeps waiting area organized, clean and free of debris
• Maintains and updates the community resource one-pagers
• Maintains and restocks the coffee station
• Works with various teams as needed on special projects
• Represents Cultivate Initiatives to various stakeholders, volunteers, and community partners that may come into the organization
• May perform other duties as requested by supervisor

Qualifications/Skills:

• Excellent customer service skills
• Ability to speak and write in English (Other languages are a bonus)
• Comfortability with using the computer and telephone
• Must have basic computer skills including checking emails, using instant messenger, editing and printing documents, and navigating the internet
• Ability to de-escalate tense situations
• Be able to multitask and prioritize tasks effectively as needed

Work Conditions and Physical Requirements:

• Being physically present in the CI offices from 8:30a.m.- 4:30 p.m., Monday-Friday, present for the 8:30am brief and 4:30pm debrief, and present at the front desk from 9am-3:30pm, unless otherwise approved by supervisor
• Must be able to provide proof of COVID-19 vaccination
• Must be able to provide proof of Driver’s License or be actively working towards licensing

CI is committed to maintaining a safe and secure work environment for employees and neighbors. As part of our hiring process, we conduct criminal history checks for the top candidates of all recruitments and driving history checks for candidates of positions that require operating company vehicles. CI also conducts routine drug tests.

CI is an Equal Opportunity Employer. CI values a diverse, inclusive workforce and provides equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, vaccination status, or any other basis protected by federal, state, or local laws. If you require accommodation to apply, please contact Emily Hutsell at the following number or email.

Questions: [e-mail] or [phone]