Community Health Navigator & Outreach Advocate

Oak Street Health, part of CVS Health; Glendale (AZ); On-site; USD 25,000 - 49,000; Full time

Job summary

Oak Street Health in Glendale, AZ seeks a Community Health Worker to act as a bridge between patients, the community and medical systems. You will advocate for patients, perform proactive outreach, promote health literacy and connect people with resources to live healthier lives.

You will collaborate with Medical Social Workers, spend about half your time outside the center, and travel across the community using reliable transportation.

Qualifications

• Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment.
• Strong oral and written communication skills.
• Ability to manage multiple priorities while maintaining a positive attitude.
• Dedication to serving the community and building meaningful relationships.
• Proficient computer skills (i.e. Windows, GSuite, Microsoft, etc.)
• Access to reliable transportation and ability to travel throughout the community to various locations.
• US work authorization.

Responsibilities

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs.
• Manage patient referrals defined by the care team & collaborate with the Medical Social Worker on action plan.
• Facilitate communication between all identified parties involved in patients’ care as needed (e.g., family members, caregivers, medical providers, community-based organizations).
• Form relationships with and build an inventory of local community organizations that may benefit our patients.
• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources.
• Promote goal setting and achievement to improve patients’ quality of life and self efficacy with patients.
• Meet with patients in patient-centered and patient-preferred locations (e.g., Oak Street Health center, patient’s home, external medical provider facility, community setting).
• Community Health Workers should plan to spend about half of their time outside of the center in patient-centered locations; this means having access to a reliable means of transportation to do so is required.
• Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post Discharge Visits) may include accompaniment to appointments.
• Complete referrals to organizations and agencies as needed.
• Deliver culturally appropriate health education in the areas where OSH has provided competency training to the CHW.
• Support care team decision making through participation in interdisciplinary team meetings.
• Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team.
• Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Transportation access

Tools

GSuite

Windows

Microsoft Office

Job description

Oak Street Health in Glendale, AZ seeks a Community Health Worker to act as a bridge between patients, the community and medical systems. You will advocate for patients, perform proactive outreach, promote health literacy and connect people with resources to live healthier lives.

You will collaborate with Medical Social Workers, spend about half your time outside the center, and travel across the community using reliable transportation.