Community Health Navigator & Member Advocate

Molina Healthcare, Inc.; Westerville (OH); On-site; USD 23,000 - 44,000; Full time

Job summary

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy activities. You will engage with members in their homes and in community settings to help them navigate health plan benefits and access social services.

Responsibilities include coordinating rides, scheduling provider appointments, and assisting with Medicaid eligibility while collaborating with the healthcare services team. Travel up to 50-80% may be required depending on state contracts.

Qualifications

• At least 1 year of health care experience, preferably with underserved populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver’s license, reliable transportation, and adequate auto insurance for travel.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Willingness to learn other lines of business and software systems.
• Excellent verbal and written communication skills.
• Microsoft Office proficiency.

Responsibilities

• Engage with members as an advocate and resource to support management of health care needs.
• Collaborate with the health care services team and perform non-clinical paraprofessional duties in the field (home visits, shelters, offices).
• Help members navigate and maximize benefits: schedule appointments, arrange transportation, prescriptions, follow-ups.
• Assist members in accessing social services (housing, food, employment, etc.).
• Provide outreach to locate/disconnected members with special needs.
• Research data to locate members not contactable via internal databases or providers.
• Participate in ongoing or project-based member outreach (telephonic and/or in person).
• Guide members to maintain Medicaid eligibility and other financial resources.

Skills

Customer service skills

Verbal and written communication

Organizational and time management

Ability to multi-task

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Molina Healthcare, Inc. seeks a Community Health Worker to support community-based member advocacy activities. You will engage with members in their homes and in community settings to help them navigate health plan benefits and access social services.

Responsibilities include coordinating rides, scheduling provider appointments, and assisting with Medicaid eligibility while collaborating with the healthcare services team. Travel up to 50-80% may be required depending on state contracts.