Community Health Navigator: HIV Care & Outreach

Community Clinic Inc.; Silver Spring (MD); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Extensive benefits plan including PTO

403B Retirement Plan

Continuing education assistance

Descripción de la vacante

CCI Health Services in Silver Spring, MD is seeking a Community Health Worker for the ID Program to provide care coordination and health education in clinics and community settings.

The role supports HIV care, assists with benefits enrollment, and collaborates with the ID Care Team to connect patients with needed services. This is a regular full-time position with a $20.00 to $22.00 hourly wage.

Formación

• Successful completion of a Community Health Worker training program and/or CHW certification; certification must be obtained within 90 days.
• HIV PrEP Navigation Certification preferred or ability to obtain.
• One to two years of experience in a community-based, healthcare, social-service, or related setting preferred.
• Knowledge of HIV, PrEP, STIs, health care systems, and community resources.
• Experience with insurance enrollment, benefits navigation, medication assistance, or care coordination preferred.
• Experience working in multicultural and community-based environments.
• Strong understanding of and connection to the communities served.
• Strong communication, listening, advocacy, organization, and interpersonal skills.
• Ability to establish and maintain positive working relationships with patients, families, CCI staff, healthcare providers, insurers, pharmacies, and community organizations.
• Ability to provide emotional support, encouragement, and motivation to patients.
• Computer proficiency and experience with electronic medical records (EMR); proficiency with eCW preferred.

Responsabilidades

• Build trusting relationships with patients and families while providing encouragement, motivational interviewing, goal setting, and health education.
• Conduct patient intakes and assess medical, social, financial, insurance, and other barriers that affect access to and adherence with care.
• Manage an assigned caseload and provide follow-up from initial identification through resolution or closure.
• Coordinate internal and external medical appointments, referrals, and care transitions.
• Support HIV care, including re-engaging patients who are out of care or at risk of falling out of care.
• Support PrEP referrals and tracking in collaboration with the clinical team and community partners.
• Provide HIV, STI, and general health education tailored to patients’ needs.
• Assist patients with applications, enrollment, renewals, and recertification for Medicaid, Medicare, Maryland Health Connection, MADAP, pharmaceutical assistance programs, and other benefits or financial assistance programs.
• Review insurance coverage, medical needs, medications, and financial eligibility to help patients identify appropriate options.
• Address medication-access issues, including prior authorizations, appeals, pharmacy coordination, emergency fills, coverage gaps, travel overrides, and insurance transitions.
• Coordinate access to injectable medications, including prior authorization, pharmacy communication, clinic delivery, and resolution of delays or denials.
• Manage pharmaceutical assistance and manufacturer programs, including Gilead Advancing Access, ViiV Connect, manufacturer co-pay programs, and other medication assistance resources.
• Serve as a liaison among patients, providers, pharmacies, insurance companies, health departments, and community agencies to resolve barriers to care.
• Coordinate care for newly diagnosed patients with local health departments and support timely linkage to appropriate services.
• Follow up on referrals to Disease Intervention Specialists (DIS) and other public health programs.
• Connect patients and families with social and enabling services, including transportation resources, food assistance, housing, legal services, energy assistance, disability/SSI resources, childcare, employment and job-training resources, medical equipment, and other social determinants of health resources.
• Assist patients in obtaining durable medical equipment, such as wheelchairs and walkers.
• Help patients complete application forms related to their health care needs.
• Serve as a patient advocate and liaison with community organizations, schools, government agencies, hospitals, support programs, and other service providers.
• Maintain current community resource information and build relationships with organizations that support patient needs.
• Participate in case conferences, HIV/ID care team meetings, coalition and community work groups, and other organizational meetings as requested.
• Maintain and update HIV/ID program patient lists and other tracking systems.
• Document all patient contacts and care-management activities accurately in the EMR and other required systems within 24 hours of contact.
• Provide language support or translation for patients, as appropriate.
• Collaborate with CCI staff and community partners to promote equitable, accessible, and coordinated care.
• Maintain positive working relationships with patients, visitors, staff, and community partners while effectively communicating CCI’s mission.
• Travel between CCI sites as needed to provide coverage or support.
• Perform other duties as assigned.

Conocimientos

Communication

Listening

Advocacy

Organization

Interpersonal skills

Educación

CHW training program / CHW certification

Herramientas

EMR

eCW

Descripción del empleo

CCI Health Services in Silver Spring, MD is seeking a Community Health Worker for the ID Program to provide care coordination and health education in clinics and community settings.

The role supports HIV care, assists with benefits enrollment, and collaborates with the ID Care Team to connect patients with needed services. This is a regular full-time position with a $20.00 to $22.00 hourly wage.