HIV Care Outreach Supervisor

MetroPlusHealth; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

MetroPlusHealth is seeking a Community Outreach Supervisor to lead a field-based outreach team focused on re-engaging members in care. The role collaborates with care management staff to support HIV-related SNP enrollment and Medicaid recertification, including supervising enrollment processes.

The position requires a Bachelor’s degree in a related field, 5+ years in managed care or hospital settings with 1-3 years in supervision, and strong Microsoft Office skills.

Qualifications

• Bachelor’s Degree from an accredited college in Healthcare, Public Health, Public Administration, or related fields.
• 5+ years of experience working in a managed care, hospital, or CBO setting including 1-3 years of supervisory experience.
• Proficiency with Microsoft Office products is required.
• Must be comfortable conducting home visits and outreach in diverse settings by themselves.
• Experience and knowledge of Managed Care plan operations of Health Services administration is preferred.
• Knowledge of concerns of persons living with HIV is preferred.
• Bilingual (English/Spanish) is preferred. Fluency in other languages is welcomed.

Responsibilities

• Provide care coordination, monitoring and follow-up for members with poor care engagement. Conduct face-to-face and telephonic case management support.
• Provide daily supervision of the Community Outreach Team. Conduct in-field monitoring of staff on a weekly basis
• Oversee the appropriate deployment of the Community Outreach Team to inpatient facilities, communitybased HIV clinics, and residential settings as needed to support members to return to care.
• Supervise certified staff conducting SNP enrollment, overseeing the facilitated enrollment process.
• Conduct trainings and workflow review with Community Outreach Team.
• Monitor key performance indicators and outcomes for this team including, but not limited to, staff productivity, compliance with ACM model activities, return to care, viral load suppression, and HIV SNP enrollment, Medicaid recertification.
• Implement logistical support technology and reports as needed to optimize personnel in the face of many needed in-person visits.
• Ensure that the Community Outreach Team is implemented based on the outlined work plan. Monitor all the goals and objectives identified within the work plan.
• Participate in the development, implementation and evaluation of quality improvement and performance improvement initiatives related to the Community Outreach Team including community-based outreach.
• Attend community meetings/trainings, as needed.

Skills

Data analysis

Interpersonal communication

Team leadership

Education

Bachelor's degree in Healthcare/Public Health/Public Administration

Tools

Microsoft Office

Job description

MetroPlusHealth is seeking a Community Outreach Supervisor to lead a field-based outreach team focused on re-engaging members in care. The role collaborates with care management staff to support HIV-related SNP enrollment and Medicaid recertification, including supervising enrollment processes.

The position requires a Bachelor’s degree in a related field, 5+ years in managed care or hospital settings with 1-3 years in supervision, and strong Microsoft Office skills.