Community Health Navigator

Community Care of North Carolina Inc; Wilson (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Bonus incentives

Job summary

Community Care of North Carolina Inc is seeking a Community Health Worker (CHW) to support the primary care team through outreach, education, and navigation. The CHW connects members to care, eliminates barriers, and advocates for systemic changes while documenting referrals in the care management system.

The role emphasizes building trust with community members, coordinating with care teams, and traveling within the region.

Qualifications

• High school diploma or GED required.
• 4 years minimum experience in a human services or health care setting with demonstrated knowledge of or ability work and/or within a targeted community
• 2- or 4-year degree in health-related field preferred
• Bilingual in English and Spanish preferred
• Maintain a U.S. valid driver’s license with current auto liability insurance
• NC CHW Certification required

Responsibilities

• Abide by department guidelines, company policies, and HIPAA regulations.
• Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded.
• Understand and uphold CCNC goals, objectives, and standards.
• Participate in community population-based initiatives that identify members out of care, enhance retention in care, self-management, and compliance with CCNC Care Management goals.
• Receive and document all referrals from various sources into the Care Management documentation platform.
• Assist with administrative duties to the member as necessary.
• Provide information for access and coordination of resources.
• Assist member with care coordination and health care system navigation.
• Advocate for members.
• Access multiple EHR's to obtain and upload into the care management platform.
• Attend departmental and corporate meetings, local and regional training, or other events as required.
• Travel using personal vehicle within the region/state.
• Perform other duties to keep operations organized and functional.

Skills

Excellent communication skills

Motivational interviewing

Organizational skills

Time management

Cultural sensitivity

Problem solving

Education

High school diploma or GED

Health-related degree preferred

NC CHW Certification required

Bilingual English/Spanish preferred

Tools

EHR systems

MS Office

Care Management documentation platform

Job description

Community Care of North Carolina Inc is seeking a Community Health Worker (CHW) to support the primary care team through outreach, education, and navigation. The CHW connects members to care, eliminates barriers, and advocates for systemic changes while documenting referrals in the care management system.

The role emphasizes building trust with community members, coordinating with care teams, and traveling within the region.