Community Health Navigator

Community Care of North Carolina; Hickory (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Benefits

Growth opportunities

Bonus incentives

Job summary

Community Care of North Carolina is seeking a Community Health Worker to serve as a link between community members and primary care teams, providing outreach, care coordination, and advocacy. The CHW will build trusting relationships, connect members to resources, support disease self-management, and help navigate the healthcare system; travel within the region may be required.

Strong communication, cultural sensitivity, and knowledge of community resources are essential; bilingual in English

Qualifications

• High school diploma or GED required.
• 4 years minimum experience in a human services or health care setting with demonstrated knowledge of or ability work and/or within a targeted community.
• 2- or 4-year degree in health-related field preferred.
• Bilingual in English and Spanish preferred.
• Maintain a U.S. valid driver’s license with current auto liability insurance.
• NC CHW Certification required.

Responsibilities

• Abide by department guidelines, company policies, and HIPAA regulations.
• Adhere to CCNC Privacy and Security policies to ensure that patient and company data is properly safeguarded.
• Understand and uphold CCNC goals, objectives, and standards.
• Participate in community population-based initiatives that identify members out of care, enhance retention in care, self-management, and compliance with CCNC Care Management goals.
• Participate in assigned community-based activities, including attending community events, developing community-based partners, conducting outreach to potential new members, and making a referral for healthcare and services.
• Receive and document all referrals from various sources into the Care Management documentation platform.
• Verify eligibility and demographic information.
• Assist with administrative duties to the member as necessary.
• Provide information for access and coordination of resources.
• Assist member with care coordination and health care system navigation.
• Advocate for members.
• Access multiple EHR’s to obtain and upload into the care management platform.
• Access to Hospital/Data or Electronic Medical Record system will be required, as necessary.
• Notify supervisor promptly of any issues with carrying out any duties assigned.
• Attend departmental and corporate meetings, local and regional training, or other events as required.
• Travel using personal vehicle will be required within the region and/or the state.
• Perform other duties that assist in keeping the operations organized and functional.

Skills

Bilingual English/Spanish

Communication skills

Motivational interviewing

Time management

Customer service

Education

High school diploma or GED

NC CHW Certification

Tools

MS Office

Job description

Community Care of North Carolina is seeking a Community Health Worker to serve as a link between community members and primary care teams, providing outreach, care coordination, and advocacy. The CHW will build trusting relationships, connect members to resources, support disease self-management, and help navigate the healthcare system; travel within the region may be required.

Strong communication, cultural sensitivity, and knowledge of community resources are essential; bilingual in English