Community Health Access Navigator

Center for Family and Child Enrichment; Miami Gardens (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Zero-cost health plan

13 paid holidays

PTO (Paid Time Off)

Professional development opportunities

Public Service Loan Forgiveness

501(c)(3) nonprofit

Job summary

Center for Family and Child Enrichment in Miami Gardens, FL is seeking a Patient Navigator to support outreach and patient engagement for its Federally Qualified Health Center. This phone-based role educates patients about services, guides onboarding, and connects them with primary care, dental, behavioral health, and specialty care, while ensuring access and confidentiality.

The position emphasizes compassionate customer service, accurate EHR documentation, and adherence to HIPAA, with benefits

Qualifications

• High school diploma required.
• Associate’s degree preferred in Social Work, Public Health, Health Administration, or related field.
• Minimum 2 years in community health center outreach, case management, or related work preferred.
• Florida CHW certification preferred, or willingness to obtain within 6 months of hire.
• Must pass a Level 2 background screening per Florida AHCA requirements.

Responsibilities

• Conduct outbound calls to patients on capitation rosters to inform them of CFCE assignment.
• Educate patients on services including primary care, dental, behavioral health, and specialty care.
• Guide new patients through onboarding and direct them to scheduling.
• Follow up with patients on the Sliding Fee Discount Program eligibility, applications, and benefits.
• Identify barriers to accessing care and connect patients with internal or community resources.
• Screen patients for social determinants of health, including housing, food insecurity, and transportation needs.
• Coordinate appointments with front office and clinical teams for referrals.
• Provide exceptional customer service and route inquiries to appropriate departments.
• Maintain accurate documentation of outreach, referrals, and patient interactions in EHR and call-tracking systems.
• Ensure patient confidentiality and HIPAA compliance.
• Participate in team meetings, trainings, and other duties as assigned.

Skills

Verbal communication

Active listening

Customer service

EHR documentation

Organizational skills

Social determinants of health

Cultural competency

Trauma-informed communication

Bilingual English/Spanish

Bilingual English/Haitian Creole

Education

High school diploma

Associate’s degree in Social Work, Public Health, Health Administration, Human Services, or related field

Tools

EHR systems

Job description

Center for Family and Child Enrichment in Miami Gardens, FL is seeking a Patient Navigator to support outreach and patient engagement for its Federally Qualified Health Center. This phone-based role educates patients about services, guides onboarding, and connects them with primary care, dental, behavioral health, and specialty care, while ensuring access and confidentiality.

The position emphasizes compassionate customer service, accurate EHR documentation, and adherence to HIPAA, with benefits