Community Growth & Engagement Lead

ViaQuest, Inc.; Akron (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

ViaQuest, Inc. is seeking a passionate Community Team Lead to guide our growing community efforts. You will mentor the team, shape engagement strategies, and collaborate with marketing, product, and support to create a vibrant user experience.

You will track community health, report insights, and lead events and initiatives to drive participation and growth. You will stay current with industry trends, oversee content moderation across platforms, and work with cross-functional teams to address

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years in community management, with at least 1 year in leadership.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Experience with community platforms, social media, and analytics tools.

Responsibilities

• Lead, mentor, and manage the community team to drive engagement and support.
• Develop and implement community strategies aligned with company goals.
• Monitor community health and metrics; provide regular insights.
• Coordinate with marketing, product, and customer support.
• Oversee content creation and moderation across forums, social media, and events.
• Handle escalated issues to maintain a positive environment.
• Organize community events, webinars, and initiatives to drive growth.
• Stay updated with industry trends and best practices in community management.

Skills

Leadership

Communication

Strategic thinking

Analytical skills

Conflict resolution

Event planning

Mentoring

Education

Bachelor’s degree in Communications, Marketing, Business, or a related field

Tools

Community platforms

Social media management

Analytics tools

Job description

ViaQuest, Inc. is seeking a passionate Community Team Lead to guide our growing community efforts. You will mentor the team, shape engagement strategies, and collaborate with marketing, product, and support to create a vibrant user experience.

You will track community health, report insights, and lead events and initiatives to drive participation and growth. You will stay current with industry trends, oversee content moderation across platforms, and work with cross-functional teams to address