Community Engagement Specialist

Jobtailor; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Quest in Lexington, KY is seeking a Community Engagement Specialist to grow and manage online member participation. You will coordinate events, onboard new members, and liaise with group leaders to promote best practices across digital platforms.

The role requires strong communication skills, a customer-service mindset, and the ability to manage multiple projects in a fast-paced environment. Travel may be required, and Microsoft Office proficiency is essential.

Qualifications

• Requirements: Bachelor's degree preferred or equivalent relevant professional experience.
• 2+ years of related professional experience.
• Self-motivation and initiative.
• Exceptional communication and customer service skills.
• Ability to prioritize responsibilities and multiple projects.
• Ability to work independently and with a team.
• Ability to meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and related software.
• Ability to travel as needed.
• Enjoy working in a true team environment.

Responsibilities

• Increase member engagement and interaction with the Quest online community, especially Quest online groups.
• Execute tactics and programs to increase online membership engagement through the Quest website, forums, events, and other activities.
• Onboard new community members and accounts.
• Share and promote new members with appropriate Quest teams.
• Serve as key staff liaison with group leaders, providing Quest information and facilitating best-practice sharing around group management and execution.
• Monitor and provide guidance on the community-specific digital experience, including forums, events pages, online content, content tags, special interest groups, and regional groups.
• Liaise with Quest subject matter experts to drive development, selection, and delivery of digital and face-to-face event content.
• Assist the Quest Director of Community Engagement with Vendor Alliance and Apps Unlimited programs.
• Work with community vendors and Oracle to bring customers to Quest events and membership.
• Assist with community and member surveys, monitor survey progress, and drive participation.

Skills

Community Engagement

Event Coordination

Exceptional Communication Skills

Microsoft Office Proficiency

Customer Service Skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

• • Increase member engagement and interaction with the Quest online community, especially Quest online groups
• • Execute tactics and programs to increase online membership engagement through the Quest website, forums, events, and other activities
• • Onboard new community members and accounts
• • Share and promote new members with appropriate Quest teams
• • Serve as key staff liaison with group leaders, providing Quest information and facilitating best-practice sharing around group management and execution
• • Monitor and provide guidance on the community-specific digital experience, including forums, events pages, online content, content tags, special interest groups, and regional groups
• • Liaise with Quest subject matter experts to drive development, selection, and delivery of digital and face-to-face event content
• • Assist the Quest Director of Community Engagement with Vendor Alliance and Apps Unlimited programs
• • Work with community vendors and Oracle to bring customers to Quest events and membership
• • Assist with community and member surveys, monitor survey progress, and drive participation

Requirements

• Bachelor's degree preferred or equivalent relevant professional experience
• 2+ years of related professional experience
• Self-motivation
• Exceptional communication and customer service skills
• Ability to prioritize responsibilities and multiple projects
• Ability to work independently and with a team
• Ability to meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office and related software
• Ability to travel as needed
• Enjoy working in a true team environment

Core Competencies

Demonstrates expertise in community engagement strategies, member onboarding, and event coordination while effectively collaborating with team members and stakeholders. Proficient in utilizing digital platforms to enhance member interaction and drive participation in community initiatives.

Highest-signal resume keywords

• Community Engagement
• Event Coordination
• Exceptional Communication Skills
• Microsoft Office Proficiency
• Customer Service Skills

Soft Skills

• Self-Motivation
• Ability to Prioritize Responsibilities
• Ability to Work Independently
• Ability to Meet Deadlines
• Enjoy Working in a Team Environment

Industry Keywords

• Member Engagement
• Online Community
• Group Management
• Digital Experience
• Vendor Alliance
• Surveys
• Content Delivery
• Best-Practice Sharing
• Fast-Paced Environment
• Professional Experience