LTC Community Operations Lead

ViaQuest; Springfield (OH); On-site; USD 75,000 - 100,000; Full time

Job summary

ViaQuest is seeking a dedicated LTC Community Team Lead to oversee operations within our long-term care facilities. You will lead a team, coordinate daily care delivery, ensure regulatory compliance, and collaborate with clinicians, families, and partners to enhance resident outcomes.

This role may require occasional evenings or weekend hours and demands strong leadership, communication, and proficiency with healthcare management software and Microsoft Office.

Qualifications

• Bachelor's degree preferred in healthcare administration, nursing, social work, or related field.
• Minimum 3 years in long-term care or healthcare management.
• Proven leadership and team management skills.
• Strong knowledge of LTC regulations and compliance requirements.
• Excellent communication, interpersonal and problem-solving abilities.
• Proficient in healthcare management software and MS Office.

Responsibilities

• Lead, mentor, and manage the LTC community team to ensure high-quality care and service delivery.
• Coordinate daily operations within the long-term care community to meet organizational goals and resident needs.
• Ensure compliance with all federal, state, and local regulations related to long-term care facilities.
• Collaborate with healthcare professionals, families, and external partners to enhance resident care and satisfaction.
• Develop and implement policies and procedures to improve operational efficiency and resident outcomes.
• Monitor and evaluate team performance, providing feedback and training as necessary.
• Manage scheduling, staffing, and resource allocation to maintain optimal coverage and service levels.
• Address and resolve resident and family concerns promptly and effectively.
• Prepare reports and maintain accurate documentation related to community operations and resident care.

Skills

Leadership & team management

Communication & interpersonal skills

Problem-solving abilities

Regulatory knowledge LTC

Microsoft Office Suite / healthcare mg

Education

Bachelor’s degree in Healthcare Administration, Nursing, Social Work, or related field

Job description

ViaQuest is seeking a dedicated LTC Community Team Lead to oversee operations within our long-term care facilities. You will lead a team, coordinate daily care delivery, ensure regulatory compliance, and collaborate with clinicians, families, and partners to enhance resident outcomes.

This role may require occasional evenings or weekend hours and demands strong leadership, communication, and proficiency with healthcare management software and Microsoft Office.