Community Team Lead

ViaQuest, Inc.; Akron (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

ViaQuest, Inc. is seeking a passionate Community Team Lead to guide our growing community efforts. You will mentor the team, shape engagement strategies, and collaborate with marketing, product, and support to create a vibrant user experience.

You will track community health, report insights, and lead events and initiatives to drive participation and growth. You will stay current with industry trends, oversee content moderation across platforms, and work with cross-functional teams to address

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years in community management, with at least 1 year in leadership.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Experience with community platforms, social media, and analytics tools.

Responsibilities

• Lead, mentor, and manage the community team to drive engagement and support.
• Develop and implement community strategies aligned with company goals.
• Monitor community health and metrics; provide regular insights.
• Coordinate with marketing, product, and customer support.
• Oversee content creation and moderation across forums, social media, and events.
• Handle escalated issues to maintain a positive environment.
• Organize community events, webinars, and initiatives to drive growth.
• Stay updated with industry trends and best practices in community management.

Skills

Leadership

Communication

Strategic thinking

Analytical skills

Conflict resolution

Event planning

Mentoring

Education

Bachelor’s degree in Communications, Marketing, Business, or a related field

Tools

Community platforms

Social media management

Analytics tools

Job description

We are seeking a passionate and experienced Community Team Lead to join our dynamic team. The ideal candidate will be responsible for leading and managing our community team to foster engagement, support, and growth within our user base.

Key Responsibilities

• Lead, mentor, and manage the community team to ensure effective community engagement and support.
• Develop and implement community strategies that align with company goals and enhance user experience.
• Monitor community health and engagement metrics, providing regular reports and insights to stakeholders.
• Coordinate with cross-functional teams including marketing, product, and customer support to address community needs and feedback.
• Oversee the creation and moderation of community content across various platforms including forums, social media, and events.
• Handle escalated community issues and ensure timely resolution to maintain a positive community environment.
• Organize and lead community events, webinars, and initiatives to drive participation and growth.
• Stay up-to-date with industry trends and best practices in community management.

Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute community engagement strategies.
• Experience with community platforms, social media management, and analytics tools.
• Ability to handle conflict and difficult situations with professionalism and empathy.
• Passion for building and nurturing online and offline communities.