Community Front Desk & Access Specialist

The Management Trust; Indio (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

The Management Trust is seeking a part-time Front Desk Assistant in Rancho Casa Blanca, Indio, CA. The role is on-site and seasonal, with hours roughly 9:00 am–2:00 pm Monday–Friday and occasional weekends. Salary ranges from $17.00 to $18.00 per hour, DOE, with a non-exempt status.

This position supports homeowners and the association, monitors access to the building, and assists with events and daily operations within a customer-service focused environment.

Qualifications

• Experience in reception and customer service preferred.
• High School Diploma (or equivalent).
• Ability to meet deadlines and address time-sensitive issues.
• Ability to provide high-level customer service with astute attention to detail and organization.
• Must be a team player.
• Ability to manage workflow amid shifting priorities.
• Adaptable and dependable with a solid attendance record.
• Professional and respectful demeanor with all internal and external customers at all times.

Responsibilities

• Maintain a professional demeanor with all who come in contact with the community
• Be familiar with residents in order to greet them by name
• Coordinate front desk coverage in emergency situations and when resident concerns escalate
• Control building access to ensure unauthorized individuals do not enter
• Maintain confidentiality in all conversations with residents
• Maintain safety by ensuring non-association approved individuals are not granted access to off-limits areas
• Develop relationships with maintenance vendors
• Perform security rounds and monitor the community’s security system
• Report unsafe conditions and injuries and complete incident reports
• Record all activity in the front desk logbook
• Assist in events and Lifestyle programs as needed
• Enforce community policies regarding compliance
• Other duties and special projects as assigned

Skills

Reception experience

Customer service

Team player

Attention to detail

Education

High School Diploma

Job description

The Management Trust is seeking a part-time Front Desk Assistant in Rancho Casa Blanca, Indio, CA. The role is on-site and seasonal, with hours roughly 9:00 am–2:00 pm Monday–Friday and occasional weekends. Salary ranges from $17.00 to $18.00 per hour, DOE, with a non-exempt status.

This position supports homeowners and the association, monitors access to the building, and assists with events and daily operations within a customer-service focused environment.