FRONT DESK ASSISTANT

The Management Trust; Indio (CA); On-site; USD 23,000 - 25,000; Part time

Job summary

The Management Trust is seeking a part-time Front Desk Assistant in Rancho Casa Blanca, Indio, CA. The role is on-site and seasonal, with hours roughly 9:00 am–2:00 pm Monday–Friday and occasional weekends. Salary ranges from $17.00 to $18.00 per hour, DOE, with a non-exempt status.

This position supports homeowners and the association, monitors access to the building, and assists with events and daily operations within a customer-service focused environment.

Qualifications

• Experience in reception and customer service preferred.
• High School Diploma (or equivalent).
• Ability to meet deadlines and address time-sensitive issues.
• Ability to provide high-level customer service with astute attention to detail and organization.
• Must be a team player.
• Ability to manage workflow amid shifting priorities.
• Adaptable and dependable with a solid attendance record.
• Professional and respectful demeanor with all internal and external customers at all times.

Responsibilities

• Maintain a professional demeanor with all who come in contact with the community
• Be familiar with residents in order to greet them by name
• Coordinate front desk coverage in emergency situations and when resident concerns escalate
• Control building access to ensure unauthorized individuals do not enter
• Maintain confidentiality in all conversations with residents
• Maintain safety by ensuring non-association approved individuals are not granted access to off-limits areas
• Develop relationships with maintenance vendors
• Perform security rounds and monitor the community’s security system
• Report unsafe conditions and injuries and complete incident reports
• Record all activity in the front desk logbook
• Assist in events and Lifestyle programs as needed
• Enforce community policies regarding compliance
• Other duties and special projects as assigned

Skills

Reception experience

Customer service

Team player

Attention to detail

Education

High School Diploma

Job description

Job Category: FOOD SERVICE / RETAIL OPERATIONS

Requisition Number: FRONT002820

• Posted : October 15, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Description

The Management Trust
Position Title: Front Desk Assistant
Location: Rancho Casa Blanca - Indio, CA
Reporting To: General Manager
Status: Non-Exempt, Part-Time, Seasonal
Salary: $17.00-$18.00/hourly DOE

Seasonal Position Approximately October 26, 2026 - March 31, 2027

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Front Desk Assistant is responsible for maintaining a high level of customer service and integrity for homeowners and the association by monitoring access to the building, handling secure information, maintaining privacy for residents, enforcement of clubhouse policies, and assisting in event operations.

JOB DUTIES AND RESPONSIBILITIES:

• Maintain a professional demeanor with all who come in contact with the community
• Be familiar with residents in order to greet them by name
• Partner with the Operations Manager to coordinate front desk coverage in emergency situations and when resident concerns/needs are escalated
• Control building access to ensure unwanted and/or unauthorized individuals do not enter the property
• Ensure our Confidentiality & Non-Disclosure Agreement policy is followed at all times; this includes maintaining confidentiality in all conversations with residents
• Maintain the safety of residents, guests, and community property by ensuring non‑association approved individuals are not allowed access to off‑limits areas, including, but not limited to roof, fire control room, equipment rooms, maintenance/supply closets, restricted storage areas, and behind the front desk
• Maintain/develop positive working relationships with the primary ongoing building maintenance vendors (i.e., janitorial, engineering, landscape, security, etc.)
• Perform periodic security rounds to visually inspect all entry points, ensure all lights in entry points are functioning, and note any suspicious activity; this includes potential or actual safety hazards, as well as regularly monitoring the community’s security camera system
• Report unsafe conditions and/or injuries on the property (whether an employee, resident, guest, vendor, etc.) and complete an incident report; contact emergency services as needed
• Record all activity in the front desk logbook and include accurate/complete accounts per community standards and procedures
• Partner with the Lifestyle Director to assist in the operations of classes, gatherings, special events, and other Lifestyle programs as needed.
• Understand and enforce community policies regarding all aspects of compliance.
• Other duties and special projects as assigned.

QUALIFICATIONS:

• Experience in reception and customer service preferred
• High School Diploma (or equivalent)
• Ability to meet deadlines and address time-sensitive issues
• Ability to provide high-level customer service with astute attention to detail and organization
• Must be a team player
• Ability to manage workflow amid shifting priorities
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all internal and external customers at all times

ESSENTIAL FUNCTIONS:

• Use standard office equipment, including computer, phone, copier/scanner, etc.
• Be stationary for periods of time
• Walk the entirety of the Clubhouse multiple times each shift.

SUPERVISES OTHERS? IF SO, LIST:

• None

SCHEDULE & TRAVEL:

• Monday-Friday from approx. 9:00 am-2:00 pm
• May be required to work weekends and holidays
• This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.