Community-First Personal Banker I

First Federal Savings Bank; Twin Falls (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid vacation

Sick leave

Paid holidays

Health insurance

Dental insurance

Vision insurance

401(k) matching

Educational assistance

Student loan repayment assistance

Life insurance

Long-term disability

Volunteer hours

Pay-It-Forward program

Job summary

First Federal Savings Bank in Twin Falls, ID is seeking a full-time teller/customer service associate to provide exceptional retail banking service and build strong customer relationships. You will process routine teller transactions, assist with vault duties, and support branch operations while upholding the bank’s core values.

The role requires a High School diploma or equivalent, 2 years of customer service and/or cash handling experience, and a valid driver’s license for occasional travel

Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High School diploma or equivalent.
• 2 years of combined customer service experience and/or cash handling experience
• Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.

Responsibilities

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
• Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instruments, and gift card purchases).
• Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
• Assist with outgoing wire transfer requests.
• May assist with in branch security duties.
• Assist customers with opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
• Able to understand and review legal documentation.
• Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
• Assist with personal credit card applications.
• Assist with customer inquiries in person, via phone or email.
• Represent and promote the bank professionally in the community and at community events.
• Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures. Other duties as assigned by the Branch Manager or Assistant Branch Manager.

Skills

Customer service

Cash handling

Bilingual Spanish

Education

High School diploma or equivalent

Job description

First Federal Savings Bank in Twin Falls, ID is seeking a full-time teller/customer service associate to provide exceptional retail banking service and build strong customer relationships. You will process routine teller transactions, assist with vault duties, and support branch operations while upholding the bank’s core values.

The role requires a High School diploma or equivalent, 2 years of customer service and/or cash handling experience, and a valid driver’s license for occasional travel