Personal Banker 1

First Federal Savings Bank; Rupert (ID); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Educational assistance

Student loan repayment

Life insurance

Long-term disability

Volunteer hours

Pay-It-Forward program

Job summary

First Federal Bank in Idaho seeks a customer-focused teller to provide exceptional service, handle deposits and withdrawals, and support daily branch operations. Ideal candidates bring a high school diploma, 2 years of customer service or cash handling experience, a valid driver’s license, and a commitment to the bank’s core values—Driven, Dedicated, Engaged.

The role offers benefits including paid vacation, health, dental, and vision insurance, 401(k) with employer match, student loan

Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High School diploma or equivalent.
• 2 years of combined customer service experience and/or cash handling experience.
• Valid driver’s license; some travel between branches may be required.

Responsibilities

• Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
• Process teller transactions (deposits, withdrawals, loan payments, cash advances, currency orders, savings bonds, and gift cards).
• Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
• Assist with outgoing wire transfer requests.
• Assist customers with opening and maintaining personal deposit accounts and services (checking, savings, IRAs, etc.).
• Refer customers to in-house financial experts and/or bank departments as appropriate.
• Represent and promote the bank professionally in the community and at events.
• Ensure duties are performed in compliance with laws, regulations, and bank policies; other duties as assigned.

Skills

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!

Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.

Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Ideal candidates will demonstrate the bank’s core values.

Driven: Hard-working, self-motivated, and strives for excellence.
Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.

Dedicated: Committed to the success of colleagues, customers, and the Bank.
Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.

Engaged: Cares about their job and the Bank’s success.
Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Essential Duties and Responsibilities

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
• Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
• Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
• Assist with outgoing wire transfer requests.
• May assist with in branch security duties.
• Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
• Able to understand and review legal documentation.
• Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
• Assist with personal credit card applications.
• Assist with customer inquiries in person, via phone or email.
• Represent and promote the bank professionally in the community and at community events.
• Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures. Other duties as assigned by the Branch Manager or Assistant Branch Manager.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High School diploma or equivalent.
• 2 years of combined customer service experience and/or cash handling experience
• Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.

Physical Requirements and Working Conditions

• Standing or sitting for extended periods of time.
• Ability to operate computer applications and basic business equipment.

Qualifications Preferred

• 1 year of banking experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.