Community Banking Advocate

First-Federal-Bank; Twin Falls (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

First Federal Bank in Twin Falls, ID is seeking a full-time Teller/Customer Service Associate to provide exceptional customer service, handle teller transactions, and support branch operations. The role involves vault duties, small business referrals, and promoting banking services to customers.

The ideal candidate will have a High School diploma, 2 years of cash handling or customer service experience, and a valid driver’s license for occasional branch travel. Bilingual Spanish is a plus.

Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High School diploma or equivalent.
• 2 years of combined customer service experience and/or cash handling.
• Valid driver’s license; travel between branches may be required.

Responsibilities

• Provide exceptional customer service in the retail banking environment and develop strong customer relationships.
• Process teller transactions (deposits, withdrawals, loan payments, cash handling, etc.).
• Assist with vault duties including cash shipments and distribution of money to other PBs and ATMs.
• Assist with outgoing wire transfer requests.
• Assist customers with opening and maintaining personal deposit accounts (checking, savings, IRAs).
• Refer customers to in-house financial experts when appropriate.
• Represent and promote the bank professionally in the community and at events.

Skills

Customer service

Cash handling

Driving license

Bilingual Spanish

Education

High School diploma or equivalent

Job description

First Federal Bank in Twin Falls, ID is seeking a full-time Teller/Customer Service Associate to provide exceptional customer service, handle teller transactions, and support branch operations. The role involves vault duties, small business referrals, and promoting banking services to customers.

The ideal candidate will have a High School diploma, 2 years of cash handling or customer service experience, and a valid driver’s license for occasional branch travel. Bilingual Spanish is a plus.