Community Engagement Team Member

Jewish Community Center of York Pennsylvania; Pennsylvania; On-site; USD 17,000 - 22,000; Part time

Job summary

Jewish Community Center of York Pennsylvania is seeking a friendly Front Desk Service Associate to greet members and visitors, manage calls, verify credentials, and process registrations.

You will enter data accurately, handle payments, conduct tours, support staff across shifts, and promote programs while maintaining confidentiality and a professional demeanor.

Qualifications

• Must be at least 18 years old.
• Experience handling cash, processing payments, and delivering customer service.
• Proficient with computer applications and software.
• Willing to learn new technologies and software.
• Strong verbal and written communication skills.
• Able to lift up to 25 pounds.

Responsibilities

• Greet members and visitors courteously and professionally.
• Manage incoming calls, transfer accurately, and take messages.
• Verify member credentials and assist with inquiries at the Front Desk.
• Process registrations and payments for programs.
• Enter data quickly and maintain accurate records and balanced transactions.
• Give tours to prospective members, promoting membership.
• Support staff by answering questions, managing rosters, and promoting programs.
• Collaborate with Service Associates to ensure high-quality service across shifts.
• Cover shifts during absences or peak times and assist with onboarding.

Skills

Cash handling

Customer service

Computer skills

Verbal communication

Written communication

Physical stamina

Job description

Description

• Provide a warm, welcoming presence by greeting all members and visitors courteously and professionally.
• Manage incoming calls, transfer calls accurately, and handle messages efficiently.
• Verify member credentials and assist with general inquiries at the Front Desk without engaging in personal tasks.
• Process registrations and payments for programs including camp, wellness programs, and other offerings.
• Enter data quickly and accurately, maintaining up-to-date records and balanced financial transactions.
• Conduct tours for prospective members, using a service-minded approach to encourage membership.
• Support JCC staff by responding to questions, managing rosters, and promoting programs.
• Collaborate with fellow Service Associates to maintain consistent, high-quality customer service across shifts.
• When available, cover shifts as needed during staff absences or peak times, and assist with onboarding new Front Desk staff.
• Stay informed about all JCC programs, services, and policies.
• Participate in team meetings and serve as a key liaison between members and internal staff.
• Maintain a professional, respectful demeanor with coworkers and members.
• Perform other duties as assigned.

Requirements

Part time shift to cover: Monday through Thursday, 1:00 PM–5:30 PM

• Understand/possess an openness to Jewish religion and traditions
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public
• Be familiar with the mission, vision statements, and Core Values of the JCC. Model the Core Values while working and communicating with members and staff
• Maintain accurate member records while ensuring strict confidentiality and compliance with privacy policies.
• Address conflicts or concerns with the members promptly and diplomatically.

Skills and Qualifications:

• Must be at least 18 years old.
• Must have experience managing cash, processing payments, and providing customer service.
• Experience with computer applications and software.
• Comfortable learning and utilizing new technologies and software programs.
• Strong verbal and written communication skills.
• Ability to lift a minimum of 25 pounds.

Willingness to engage in physical activities such as bending, stooping, and walking during guided tours.