Community Experience Lead — Coworking & Events

The Domain Companies; New Orleans (LA); Sur place; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health and wellness benefits

401(k) matching program

Paid time off and volunteer time off

Competitive compensation with bonus潜

Fun extracurriculars and perks

Volunteer and community engagement机会

Professional development opportunities

Résumé du poste

The Domain Companies is seeking a Community Specialist for The Shop Workspace in New Orleans. You will own the on-site experience, greet members, facilitate tours, and help events run smoothly to create a vibrant coworking environment.

Reporting to the Community Manager, you will partner with operations and sales leaders to maintain space quality, coordinate bookings, and support member onboarding and day-to-day operations.

Qualifications

• 2+ years in hospitality, coworking, customer service or events.
• Strong verbal and written communication skills.
• Ability to multitask with constant interruptions while keeping the details right.
• Comfortable with technology; experience with HubSpot or coworking software a plus.
• Warm, professional, personable and approachable.
• Penchant for organization, hospitality and defined processes.
• Self-starter who can work independently on site.
• Relentless approach to problem solving and an eye for detail.

Responsabilités

• Welcome members, guests and visitors with exceptional hospitality and clear, friendly communication.
• Serve as the first point of contact for member questions and requests, resolving what you can and routing the rest.
• Run move-ins, move-outs, member orientation and new member onboarding.
• Know members by name and share what you hear with the Community Manager and leadership team.
• Maintain the space, equipment and amenities to the highest standard at all times.
• Complete daily opening, closing and walkthrough checklists to The Shop's operating standards.
• Track and restock inventory for kitchens, markets and supplies.
• Report maintenance and vendor issues promptly and coordinate on-site access for vendors and technicians.
• Support the maintenance of building and operational documents.
• Conduct in-person tours and trial days that show The Shop at its best.
• Log tour notes and visitor details in HubSpot so the sales team can follow up.
• Pass along warm leads, referrals and member expansion signals as you hear them.
• Prepare conference rooms and event spaces for scheduled member and non-member bookings.
• Set up, host and break down member programming and events.
• Support third-party event rentals on the day of the event.

Connaissances

Hospitality

Customer service

Events

Communication

Multitasking

Tech-savvy

On-site

Outils

HubSpot

Description du poste

The Domain Companies is seeking a Community Specialist for The Shop Workspace in New Orleans. You will own the on-site experience, greet members, facilitate tours, and help events run smoothly to create a vibrant coworking environment.

Reporting to the Community Manager, you will partner with operations and sales leaders to maintain space quality, coordinate bookings, and support member onboarding and day-to-day operations.