Community Experience Lead — Coworking Spaces

Domain-Cos-Management-LL; New Orleans (LA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) matching program

Paid time off and volunteer time off

Competitive compensation with bonus

Fun extracurriculars and perks

Volunteer and community engagement

Job summary

The Shop Workspace at Domain Companies in New Orleans is seeking a Community Specialist to own the in-person experience—welcoming members, guiding tours, and coordinating events to keep the space vibrant and functional. You report to the Community Manager and work with Operations and Sales to maintain high hospitality standards.

You are hospitable, organized and proactive, able to follow processes, juggle tasks, and communicate clearly with members and leadership.

Qualifications

• 2+ years of experience in hospitality, coworking, customer service or events.
• Strong verbal and written communication skills.
• Ability to multitask with constant interruptions while keeping the details right.
• Comfortable with technology; experience with HubSpot or coworking software a plus.
• Warm, professional, personable and approachable.
• Penchant for organization, hospitality and defined processes.
• Self-starter who can work independently on site.

Responsibilities

• Welcome members, guests and visitors with exceptional hospitality and clear, friendly communication
• Serve as the first point of contact for member questions and requests, resolving what you can and routing the rest
• Run move-ins, move-outs, member orientation and new member onboarding
• Know members by name and share what you hear with the Community Manager and leadership team
• Maintain the space, equipment and amenities to the highest standard at all times
• Complete daily opening, closing and walkthrough checklists to The Shop's operating standards
• Track and restock inventory for kitchens, markets and supplies
• Report maintenance and vendor issues promptly and coordinate on-site access for vendors and technicians
• Support the maintenance of building and operational documents
• Conduct in-person tours and trial days that show The Shop at its best
• Log tour notes and visitor details in HubSpot so the sales team can follow up
• Pass along warm leads, referrals and member expansion signals as you hear them

Skills

Hospitality experience

Customer service

Communication skills

Multitasking

Tech savvy

HubSpot experience

Independent on-site

Tools

HubSpot

Job description

The Shop Workspace at Domain Companies in New Orleans is seeking a Community Specialist to own the in-person experience—welcoming members, guiding tours, and coordinating events to keep the space vibrant and functional. You report to the Community Manager and work with Operations and Sales to maintain high hospitality standards.

You are hospitable, organized and proactive, able to follow processes, juggle tasks, and communicate clearly with members and leadership.