Concierge

Wyndham Lakes; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Wyndham Lakes in Jacksonville, FL is seeking a friendly Concierge to greet residents and families and handle requests with efficiency. You will protect the community by monitoring access and contributing to a warm, safe living environment.

The role requires excellent English communication, patience, and multitasking abilities. You will build knowledge of the premises and local services to provide personalized recommendations and arrange events or transportation as needed.

Qualifications

• Experience as concierge or in customer service.
• English proficiency; multilingual is preferred.
• Excellent communication skills.
• Polite and confident with patience.
• Strong multitasking and time-management.
• Customer-focused problem solving.
• High school diploma; degree in a relevant field is a plus.

Responsibilities

• Welcome residents and families upon entrance.
• Be the point of reference for residents and families needing assistance or information.
• Understand residents' needs and provide personalized solutions.
• Acquire extensive knowledge of the premises and nearby venues to make suitable recommendations.
• Arrange events, excursions, transportation, etc. on request from residents and families.
• Answer the phone and manage messages or mail; redirect calls.
• Respond to complaints and find effective solutions for residents and families.

Skills

Concierge experience

English proficiency

Communication skills

Patience

Time management

Customer focus

Multitasking

Education

High school diploma

Relevant degree (optional)

Job description

We7re looking for a Concierge to join the team!

You will be the first to meet our residents, so the first impression of our senior living community depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the community and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

Responsibilities:

• Welcome residents and families upon entrance.
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements.
• Understand residents and family7s needs and provide them with personalized solutions.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families.
• Arrange events, excursions, transportation, etc. upon request from residents and families.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution for residents and families.

Skills:

• Proven experience as a concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• Aptitude in resolving issues with a customer-focused orientation.
• A high school diploma; degree in a relevant field will be a plus.

Work Schedule:

• Weekend / Weekdays
• 2pm - 6:30pm, 8am - 630pm, Weekends 11am - 630pm

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.