Community Enhancement Concierge

On Top Of The World Communities; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

On Top of the World Communities is seeking a Community Enhancement Concierge to deliver excellent customer service to residents. You will be the first point of contact for walk-ins, calls, and emails, greeting guests and routing inquiries to the appropriate staff.

The role emphasizes helping residents with rules, work orders, amenities, and information, while keeping the lobby clean and welcoming and maintaining a positive, professional demeanor.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Must be able to read, write, and understand English with strong business written and verbal communication and listening skills.
• Computer skills, including Microsoft Office, required.
• Outgo­ing, self-confident, enthusiastic, and motivated, with good judgment and problem-solving abilities.

Responsibilities

• Interacts with residents, contractors, and guests via walk-in, telephone, or email to provide general information on community rules, modifications, work orders, amenities, etc.
• Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty.
• Registers walk-in guests for the Community Enhancement Liaisons to assist.
• Handles walk-in general inquiries.
• Assists with voicemails and answering phones as time allows.
• Maintains a positive and professional demeanor toward all residents, visitors, and coworkers.
• Keeps the lobby clean and presentable for guests.

Skills

Customer service

Microsoft Office

Strong communication

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

Job DetailsJob Location: OC - Ocala, FL 34481Position Type: Full TimeEducation Level: High School/GED or EquivalentJob Shift: DayJob Category: Customer Service

Job Summary/Overview

The Community Enhancement Concierge is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the very first point of resident contact for walk-ins, general phone, and email inquiries. This position provides a warm welcome to a customer friendly environment.

Essential Duties and Responsibilities

• Interacts with residents, contractors, and guests via walk-in, telephone, or email to provide general information on community rules, modifications, work orders, amenities, etc.
• Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty
• Registers walk-in guests for the Community Enhancement Liaisons to assist
• Handles walk-in general inquiries
• Assists with voicemails and answering phones as time allows
• Handles resident processes and matters by company guidelines
• Analyzes information and evaluates on whether guest can be assisted at point of check in or if they need to see the Community Enhancement Liaisons.
• Responsible for keeping the lobby in a clean, presentable manner for our guests
• Responsible for restocking any snacks or drinks in the lobby that may be offered to our guests
• Effectively navigates databases utilized by the department
• Maintains a close working relationship with residents, visitors, and related OTOW departments
• Performs all duties in adherence to Company standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
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• Maintains a positive and professional demeanor toward all residents, visitors, and coworkers
• Performs other duties as assigned

Qualifications (Education, Experience, Technical Skills)

Education and Experience

• High School Diploma or equivalent required
• Previous customer service experience preferred

Skills and Knowledge

• Must be able to read, write, and understand English with strong business written and verbal communication and listening skills
• Computer skills, including Microsoft Office, required
• Must be able to read, understand, interpret, and apply most community rules, regulations, and governing documents
• Must be outgoing, self-confident, enthusiastic, and motivated, with an understanding of human behavior and possess proven conflict resolution and problem-solving skills
• Strong organizational, decision-making, planning, and research skills
• Must have the ability to prioritize and manage a variety of tasks efficiently
• Strong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simply

Personal Attributes

• Strong interpersonal skills
• Honesty and integrity
• Team builder and team player
• Emotionally intelligent
• Self-motivated
• Strong work ethic
• Commitment to diversity, equity and inclusion

QualificationsColen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities in a drug-free workplace.