Resident Support Liason

On Top Of The World Communities Llc; Ocala (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Holidays after 90 days

Vacation Time

Fitness Membership Discount

Medical benefits after 90 days

401k Matching

Life Insurance

Employee Assistance Program

Telehealth

Educational Assistance

Job summary

On Top of the World Communities in Ocala, Florida seeks a Resident Support Associate Level 1 to deliver outstanding customer service to residents. You will be the first point of contact for walk-ins, calls and emails, handle work orders, modifications, and guide residents through the check-in kiosk while upholding company guidelines.

This role emphasizes communication, problem solving and a friendly, professional demeanor.

Qualifications

• Must have high school diploma or equivalent.
• Experience in customer service preferred.
• Strong written and verbal English communication.
• Ability to read and understand community rules and guidelines.

Responsibilities

• Assist residents via walk-in, phone or email.
• Process work orders and inquiries.
• Address and resolve complaints promptly.
• Train residents on check-in kiosk.
• Maintain relationships with residents and staff.

Skills

Customer Service

Communication

Conflict Resolution

Problem Solving

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

On Top of the World Communities is different from all the rest! We offer decades of family owned expertise providing unmatched experience and dedication to building quality, energy efficient homes in a well designed, amenity rich community.The Resident Support Associate Level 1 is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the first point of resident contact for walk-in traffic, general phone and email inquiries, work orders, modifications and scanning.Benefits of being part of our World:Paid Time Off & Holidays after 90 daysVacation TimeFitness Membership DiscountEligible for Medical benefits after 90 daysCompany paid life insurance policyEmployee Referral ProgramEmployee Assistance ProgramTelehealthEducational AssistanceMatching 401kResponsibilities:Interacts with residents, contractors, and guests via walk-in, telephone or email to provide information on community rules, modifications, work orders, amenities etc.Handles and resolves resident complaintsBuilds and maintains relationships with residents by providing prompt and accurate service to promote customer loyaltyHandles walk-in inquiries and trains residents on the check-in kioskAssists with voicemails and answering phones as time allowsHandles resident processes and matters in accordance with company guidelinesObtains and examines all relevant information in order to assess and validate complaints and determine possible causesAnalyzes information and evaluates results to choose the best solution and effectively solve problemsEffectively navigates databases utilized by the departmentMaintains a close working relationship with residents, visitors and related OTOW departmentsPerforms all duties in adherence to Company standardsStrives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practicesMaintains a positive and professional demeanor toward all residents, visitors and co-workersPerforms other duties as assignedEducation and Experience:High School Diploma or equivalent requiredPrevious customer service experience preferredSkills and Knowledge:Must be able to read, write and understand English with strong business written and verbal communication and listening skillsComputer skills, including Microsoft Office, requiredMust be able to read, understand, interpret and apply most community rules, regulations, and governing documentsMust be outgoing, self-confident, enthusiastic and motivated, with an understanding of human behavior and possess proven conflict resolution and problem solving skillsStrong organizational, decision-making, planning and research skillsMust have the ability to prioritize and manage a variety of tasks efficientlyStrong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simplyPersonal Attributes:Strong interpersonal skillsHonesty and integrityTeam builder and team playerEmotionally intelligentSelf-motivatedStrong work ethicCommitment to diversity, equity and inclusionCertifications or LicensesA valid Florida Drivers License with acceptable driving history is preferredColen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.* Drug free work place *