Community Engagement Specialist

City of Flagstaff; Flagstaff (AZ); On-site; USD 53,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision coverage

Arizona State Retirement System (ASRS)

Paid holidays and leave

Job summary

City of Flagstaff in Flagstaff, AZ is seeking a Community Engagement Specialist to develop outreach strategies, create social media content, and tell the City’s story through digital communications. You will collaborate across departments, manage community engagement initiatives, analyze campaign performance, and ensure communications are accessible and impactful.

You’ll work with divisions city-wide, manage the engagement platform, and help strengthen relations with residents, businesses, media

Qualifications

• Bachelor’s degree in graphic design, communications, or related field.
• Two years of experience in public relations, communications, or marketing.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

Responsibilities

• Provides excellent, proactive customer service to internal and external customers, including design, production, and outreach support to Public Affairs.
• Advises and assists the Public Affairs Director and staff in developing outreach strategies and communications materials.
• Develops and implements long-range outreach planning and day-to-day content creation for main city social media channels.
• Develops and edits copy for social media and plans content in advance for regular posting.
• Manages the City’s Meta Business Suite and ensures policy compliance across channels.
• Advises division-level social media administrators and shares best practices.
• Promotes accessibility standards (WCAG) for city social media channels.
• Monitors analytics and implements strategies to improve reach and engagement.
• Supports community relations with residents, businesses, media, and public officials.
• Designs and produces online creative, collateral and publications.
• Collaborates with city programs to develop outreach materials and procurement of imagery.
• Manages the community engagement platform, including pages and QA.
• Assists with videography outreach efforts and cross-training with Digital Media Specialist roles.

Skills

Social media content development

Public relations communications

Graphic design

Education

Bachelor’s degree in graphic design or communications

Tools

InDesign

Photoshop

Illustrator

Web design

Job description

Help shape how an entire community connects with its local government! As our Community Engagement Specialist, you'll develop creative outreach strategies, produce engaging social media content, and help tell the City's story through innovative digital communications. Working collaboratively with departments across the organization, you'll manage community engagement initiatives, analyze campaign performance, and ensure communications are accessible, impactful, and meaningful. This position collaborates heavily with divisions City-wide and manages the City’s community engagement platform. If you're a creative communicator who enjoys blending strategy, storytelling, and multimedia to make a difference, we'd love to hear from you.

Help shape how an entire community connects with its local government! As our Community Engagement Specialist, you'll develop creative outreach strategies, produce engaging social media content, and help tell the City's story through innovative digital communications. Working collaboratively with departments across the organization, you'll manage community engagement initiatives, analyze campaign performance, and ensure communications are accessible, impactful, and meaningful. This position collaborates heavily with divisions City-wide and manages the City’s community engagement platform. If you're a creative communicator who enjoys blending strategy, storytelling, and multimedia to make a difference, we'd love to hear from you.

By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.

This position is open until filled. Applications will be reviewed on a continuous basis, with the first review of applications occurring on Friday, August 21. Applicants are encouraged to apply early for first consideration.

Learn more about what you would do in this role in the video below:

POSITION RESPONSIBILITIES

• Provides excellent, proactive customer service to both internal and external customers, to include providing design, production, and outreach support to Public Affairs, with the City Manager’s Office and other city divisions
• Advises and assists the Public Affairs Director and staff in developing outreach strategies and communications materials to support the city’s overall outreach and engagement efforts
• Develops and implements long-range outreach planning, as well as the day-to-day creation of content for main city social media channels
• Develops and edits copy for social media, planning content in advance and ensuring regular, engaging posting on the city’s channels
• Manages the City’s Meta Business Suite, ensuring all division-level social media channels comply with city policy
• Regularly advises and interacts with division-level social media administrators to answer questions, provide best practices, etc.
• Responsible for promoting compliance with applicable digital accessibility standards (including Web Content Accessibility Guidelines) for all city social media channels
• Monitors analytics for the city’s social media and implements strategies to improve reach and engagement
• Supports city efforts to establish and maintain positive and productive community relations between the city and citizens, the business community, media, outside agencies and public officials
• Designs and produces online creative, collateral and publications
• Collaborates with other city programs to develop outreach materials and other items necessary to the work program of each section
• Contributes to the procurement of all photo imagery and illustration necessary for city-produced outreach materials
• Manages the city’s community engagement platform, including creating project pages, reviewing content for quality assurance and approving new pages
• Assists with increasing engagement on various social media platforms
• Assists with videography outreach efforts
• Participates in cross-training efforts with the Digital Media Specialist positions, including website management, graphic design, and photo and video documentation
• Other duties as assigned

Qualifications

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Graphic Design, Communications, or a related field.
• Two years of experience in public relations, communications, or marketing.
• Or any combination of education, experience, and training equivalent to the above Minimum Requirements.

DESIRED EXPERIENCE AND TRAINING

• Social media content development and account management
• Computer experience in both Mac and PC platforms with software applications devoted to design and computer imaging (Adobe InDesign, Photoshop, and Illustrator), publishing and commercial printing processes, photography, and website design and/or development.
• Knowledge and experience with photography and photographic principles
• Knowledge and experience with video and video editing
• Experience with digital illustration
• Strong knowledge of design principles and art composition, e.g. page layout, color theory, typography, imagery and integration of components into a harmonious whole

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license
• Ability to operate in a work environment requiring irregular work hours as dictated by meetings, activities, events, shows, travel and familiarization tours, which will include weekends, evenings and holidays
• Ability to work effectively in a team environment
• Ability to work in a high paced environment and meet deadlines
• Regular attendance is an essential function of this job to ensure continuity

Supplemental Information

CURRENT COMPENSATION AND BENEFITS

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay, outstanding benefits, and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

Our Total Compensation Package Includes Best-in-class Benefits And An Annual Salary Of $53,352.00 - $80,017.60, Based On The Candidate's Qualifications And Experience. Plus:

• Arizona State Retirement System with 100% Match
• Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of approximately 12%
• Deferred Compensation Options
• Up to 4% Annual Pay for Performance Increase
• Group Insurance including Health, Dental and Vision coverage
• Flexible & Health Savings Accounts
• 13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
• Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
• First-Time Homebuyer Assistance
• Qualified Public Student Loan Forgiveness Employer
• Tuition Assistance
• Employee Clinic, Telehealth, Wellness Program & Incentives
• Tobacco Cessation Program
• Employer Assistance ProgramRecognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
• Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers

Please note that Compensation and Benefits are subject to change based on future policy change, budgetary impact, and Council changes.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!

The City belongs to Northern Arizona Public Employees Benefit Trust (NAPEBT), a consortium formed to combine resources and leverage buying power in order to provide comprehensive and cost-effective benefits to employees. NAPEBT currently includes the City of Flagstaff, Coconino County, Coconino Community College, Flagstaff Unified School District, Mountain Line, Kachina Village Improvement District, and the Coconino County Accommodation School. NAPEBT continually works to ensure a better benefits package than any of the employers could offer individually, which keeps benefits costs down for employees.

INSURANCE

Benefits include medical, prescription, dental, vision, life insurance, and short and long term disability options.

RETIREMENT

Employees are members of Arizona State Retirement System (ASRS), Public Safety Personnel Retirement System (PSPRS), or the Elected Officials Retirement Plan (EORP) based on eligibility requirements.

DEFERRED COMPENSATION

Employees may make pre- or post-tax contributions to a 457 Retirement Plan through Voya, Nationwide, or Mission Square account via Payroll Deduction.

Our comprehensive benefits package includes healthcare benefits, Arizona State or Public Safety Retirement, annual vacation, 13 paid holidays, paid Parental Leave, an offsite health clinic, Employee Assistance Program, wellness program and incentives, First-Time Homebuyer Assistance Program, Tuition Assistance Program, and so much more. The City of Flagstaff is a Qualified Public Student Loan Forgiveness Employer. To view comprehensive benefits information, click here