Community Engagement & Social Media Manager

City-of-Norfolk,-V; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

City of Norfolk is seeking a social media professional to coordinate plans, create content, and manage City platforms. The role focuses on engaging residents, maintaining brand consistency, and coordinating cross-departmental communications.

The position emphasizes analytics, reporting, and timely public information across channels, with opportunities to lead projects and drive outreach initiatives.

Qualifications

• Bachelor's degree or equivalent in communications or a related field.
• Strong written and verbal communication skills.
• Experience in public communications or city/government contexts preferred.

Responsibilities

• Coordinate and develop social media plans and strategies.
• Manage and create content across all City-owned platforms.
• Provide branding support and ensure content aligns with standards.
• Train other departments on posting and information updating on social media.
• Monitor analytics, write reports, and respond to inquiries.
• Lead specific projects and oversee initiative delivery.

Skills

Social media management

Content creation

Public relations

Copywriting

Analytics

Project leadership

Education

Bachelor's degree or equivalent

Job description

City of Norfolk is seeking a social media professional to coordinate plans, create content, and manage City platforms. The role focuses on engaging residents, maintaining brand consistency, and coordinating cross-departmental communications.

The position emphasizes analytics, reporting, and timely public information across channels, with opportunities to lead projects and drive outreach initiatives.