Community Engagement & Operations Associate

Ghertner-; Nashville (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Ghertner is seeking a Community Associate in Nashville to learn the essential duties of portfolio maintenance while pairing with one or two Community Association Managers. You will help manage associations, build relationships, and support administrative tasks and vendor coordination.

You will work closely with CAMs, handle homeowner inquiries, assist with reporting and finances, and participate in board communications.

Qualifications

• High school diploma is required and a minimum of 1 to 3 years of customer service or business experience.
• Previous property management experience preferred.
• Demonstrated computer software skills including MS Office Excel.
• Excellent client relations and negotiation skills.
• Strong written and verbal communications skills.
• Ability to understand and carry out industry specific written and oral directions.
• Positive, innovative approach to problem solving.
• Presents ideas in a clear, concise, understandable, and organized manner;
• Ability to work independently as a project leader/facilitator and as a team member.
• Ability to relate well with others even while working at a distance without the benefit of personal contact.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Ability to exercise judgment and discretion is critical to success.
• Must be professional at setting priorities and coping with competing demands.
• Excellent time-management and general organization skills. Neat, professional appearance.
• Must be available evening for Board Meetings as needed. Must be available nights and weekends for answering service calls as needed.

Responsibilities

• Board Mentoring and Administrative Support.
• Association Data Management and Document Storage.
• Coordination of Support Services.
• Client Retention and Communication.
• Vendor Relations (Obtain Vendor Bids).
• Field Homeowner Calls that have been escalated to the CAM regarding: Violations, Maintenance Issues, General Inquiries.
• Interact with homeowners and assist in meeting mailers and notifications.
• Perform monthly inspections, review monthly financials, and assist in Budget development.

Job description

Ghertner is seeking a Community Associate in Nashville to learn the essential duties of portfolio maintenance while pairing with one or two Community Association Managers. You will help manage associations, build relationships, and support administrative tasks and vendor coordination.

You will work closely with CAMs, handle homeowner inquiries, assist with reporting and finances, and participate in board communications.