Community Associate

Ghertner & Company; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Ghertner & Company is seeking a Community Associate to learn essential duties while working with one or two CAMs and building relationships with the associations they oversee. You will support board activities, data management, vendor coordination, and client communications.

The role involves processing homeowner inquiries, assisting with vendor management, and helping with monthly reports and budget development. Evening board meetings may be required.

Qualifications

• High school diploma required; 1–3 years of customer service or business experience preferred.
• Demonstrated computer skills including MS Office Excel.
• Strong written and verbal communications; excellent client relations and negotiation abilities.

Responsibilities

• Assist in board mentoring and administrative support.
• Manage association data and document storage; coordinate support services.
• Maintain client retention and communication; build vendor relationships and obtain bids.

Skills

Customer service

Written communication

Verbal communication

Negotiation

Time management

Organization

Problem solving

Independent work

Education

High school diploma

Tools

MS Office Excel

Vantaca

Job description

Description

Position Overview

The Community Associate will learn the essential skills and duties of successfully maintaining an adequate portfolio. The Community Associate will be paired with one to two Community Association Managers (CAM). While working alongside the Manager(s), they will start cultivating relationships with the associations/communities that the manager(s) are actively overseeing.

Primary/Essential Duties & Responsibilities

The Community Associate will be responsible for assisting in the following areas:

• Board Mentoring and Administrative Support
• Association Data Management and Document Storage
• Coordination of Support Services
• Client Retention and Communication
• Vendor Relations (Obtain Vendor Bids)
• Field Homeowner Calls that have been escalated to the CAM regarding:
• Violations
• Maintenance Issues
• General Inquiries

Prior to being promoted to a Community Association Manager, the Community Associate must be able to successfully complete the below listed items with minimal assistance (This will be observed by the Senior Manager):

• Understand delinquencies and the legal process
• Responsible for creating monthly reports for manager
• Assist with gathering required documentation to be an approved vendor
• Assist in Vendor Management
• Assist with crisis management as needed
• Perform monthly inspections
• Review monthly financials
• Assist with Budget developmentReport non-compliance to the board
• Assist Manager with Board and Annual Meetings
• RFP Assist
• Interaction with homeowners
• Process homeowner request in Vantaca Work on action Items Assist with meeting mailers and notifications
• Community Document Review
• Attend New Manager Trainings
• ARC Review
• Invoice Research
• Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts.
• Ability to note deviations from financial plan, determine causes and to provide recommendations to the Board of Directors on needed action plans.

Requirements

Knowledge & Skill Requirements:

• High school diploma is required and a minimum of 1 to 3 years of customer service or business experience.
• Previous property management experience preferred.
• Demonstrated computer software skills including MS Office Excel.
• Excellent client relations and negotiation skills.
• Strong written and verbal communications skills.
• Ability to understand and carry out industry specific written and oral directions.
• Positive, innovative approach to problem solving.
• Presents ideas in a clear, concise, understandable, and organized manner;
• Ability to work independently as a project leader/facilitator and as a team member.
• Ability to relate well with others even while working at a distance without the benefit of personal contact.
• Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Ability to exercise judgment and discretion is critical to success.
• Must be professional at setting priorities and coping with competing demands.
• Excellent time-management and general organization skills. Neat, professional appearance.
• Must be available evening for Board Meetings as needed. Must be available nights and weekends for answering service calls as needed.