Community Engagement Officer

U.S. Department of Veterans Affairs; Augusta (GA); Hybrid; USD 106,000 - 138,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Charlie Norwood VA Medical Center in Augusta, GA, seeks a Community Engagement Officer and Deputy to the Chief Veteran Experience.

The role leads outreach, education, and partnership initiatives to improve veteran access to VA health care and benefits. Responsibilities include developing training tools, coordinating mobile unit scheduling, and guiding outreach programs with oversight of budgets and staff engagement.

Qualifications

• There is no educational substitution at this grade level.

Responsibilities

• Develops training tools to help customers understand VA enrollment rules and benefits.
• Coordinates scheduling and operations of service mobile units to ensure accessible care for Veterans.
• Educates the community on VA health care services and benefits, increases enrollment and improves care coordination.
• Leads the committee to develop short- and long-term outreach plans and presents recommendations to senior leadership.
• Oversees special projects, including major events, new partnerships, outreach opportunities, and vendor budgets.
• Manages recognition programs like INSPIRE and partners with NCOD to build a sense of community among employees.
• Oversees All-Employee Survey participation, results, and action planning to engage staff.
• Determines outreach budgetary needs by reviewing historical data, usage, and market factors.
• Develops yearly outreach budget requests and contingency plans to minimize budget cuts.

Job description

• Department: Department of Veterans Affairs

The incumbent serves as the Community Engagement Officer and Deputy to the Chief Veteran Experience for the Charlie Norwood VA Medical Center (CNVAMC). The incumbent is responsible for supervising the integration of various programs/projects into an efficient, effective plan in support of the CNVAMC's objectives.

Key Responsibilities

Major duties include, but are not limited to: Develops training and educational tools to aide the customers in understanding the rules and regulations that govern the VA Healthcare enrollment and benefits. Implement and coordinates scheduling and operations of the service mobile units to ensure accessible health care services to Veterans. Educates the community on VA Health care services and benefits, increases enrollment and improving TCM patient care coordination.

Leads the committee in developing short- and long-term facility outreach plans, prioritizing, planning, and executing outreach events, and making recommendations to senior leadership on CNVAMC Outreach initiatives.

Responsible for the development and implementation of various special projects, to include planning major events, developing new partnership and outreach opportunities, planning public speaking engagements, Welcome Home events, open houses, recognition ceremonies, etc. This includes oversight of vendors, budgets, and the efforts of staff or volunteers.

Initiates and maintains programs for recognition of achievements and contributions to Veteran's experience, such as the INSPIRE Program, and engages with entities such as the National Center for Organizational Development (NCOD), partnering to build a sense of community among employees. Manages the All-Employee Survey process; participation, results, and action planning, ensuring engagement of staff in the process.

Recognizing the value of utilizing timely employee feedback to produce ongoing positive changes, the Outreach Program Coordinator ensures high-performing work group's (based on AES data) best practices are included in the action planning process for the facility. Determines outreach budgetary needs by reviewing historical records, performing supply usage studies, analyzing current workload, reviewing inflation trends and other market factors.

Analyze and prepare yearly budget requests. Develops contingency plans to minimize the effect of any cuts to the outreach budget. Develops and implements cost savings and cost containment initiatives. Work Schedule: Monday - Friday, 8:00am- 4:30pm. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Community Engagement Officer/PD107850 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $106437 – $138370/yr.

What is the application deadline?

Applications close on 2026-11-16.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.