Veterans Outreach & Community Engagement Lead

U.S. Department of Veterans Affairs; Augusta (GA); Hybrid; USD 106,000 - 138,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Charlie Norwood VA Medical Center in Augusta, GA, seeks a Community Engagement Officer and Deputy to the Chief Veteran Experience.

The role leads outreach, education, and partnership initiatives to improve veteran access to VA health care and benefits. Responsibilities include developing training tools, coordinating mobile unit scheduling, and guiding outreach programs with oversight of budgets and staff engagement.

Qualifications

• There is no educational substitution at this grade level.

Responsibilities

• Develops training tools to help customers understand VA enrollment rules and benefits.
• Coordinates scheduling and operations of service mobile units to ensure accessible care for Veterans.
• Educates the community on VA health care services and benefits, increases enrollment and improves care coordination.
• Leads the committee to develop short- and long-term outreach plans and presents recommendations to senior leadership.
• Oversees special projects, including major events, new partnerships, outreach opportunities, and vendor budgets.
• Manages recognition programs like INSPIRE and partners with NCOD to build a sense of community among employees.
• Oversees All-Employee Survey participation, results, and action planning to engage staff.
• Determines outreach budgetary needs by reviewing historical data, usage, and market factors.
• Develops yearly outreach budget requests and contingency plans to minimize budget cuts.

Job description

The U.S. Department of Veterans Affairs, Charlie Norwood VA Medical Center in Augusta, GA, seeks a Community Engagement Officer and Deputy to the Chief Veteran Experience.

The role leads outreach, education, and partnership initiatives to improve veteran access to VA health care and benefits. Responsibilities include developing training tools, coordinating mobile unit scheduling, and guiding outreach programs with oversight of budgets and staff engagement.