Deputy Chief Officer

Veterans Health Administration; United States; À distance; USD 62 000 - 80 000; Plein temps

Résumé du poste

Veterans Health Administration, part of the Department of Veterans Affairs, seeks a Deputy Chief Officer to lead the Clinical Contact Center Service Line. This remote U.S. role focuses on strategic planning, budgeting, and program execution to ensure patient access and quality care nationwide.

The position emphasizes staff development, performance evaluation, and the implementation of national directives. Reporting to senior leadership, you will oversee operations, compliance, and resource

Qualifications

• Experience leading teams and managing budgets.
• Ability to analyze call center metrics.
• Experience implementing scheduling or technical software systems.

Responsabilités

• Develops, implements, and monitors plans within budget.
• Provides leadership to determine resource needs and allocates resources.
• Implements scheduling and other technical software initiatives to improve access.
• Hires and evaluates staff; conducts competency assessments.
• Analyzes call center metrics to ensure targets are met.
• Reviews audits and responds to action items.
• Performs other related duties.

Connaissances

Leadership

Budget management

Strategic planning

Staffing / HR

Performance management

Formation

Transcript required

Description du poste

• Department: Department of Veterans Affairs


• Location: Anywhere in the U.S. (remote job)

This position is located in the Clinical Contact Center (CCC) within Legacy VISN 6 HSA 2.1. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies.

Key Responsibilities

This vacancy announcement is open to current permanent employees of the Clinical Contact Center Service Line (Legacy VISN 6, HSA 2.1).

Major duties and responsibilities will include: Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints; Provides leadership and guidance to determine the resource needs of all organizational elements Adjusts resources allocations as dictated by a change in the program needs or requirements; Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner; Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions; Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.); Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations; Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries; Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers; Reviews and evaluates the results of audits/inspections and responses to action items; Performs other related duties as required.

Work Schedule: Monday to Friday 7:30 A.M. to 4:00 P.M. Compressed/Flexible: Not Available Virtual: This is a virtual position. Position Description/PD#: Deputy Chief Officer/PD99745S Functional Statement #: PD99745S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $61722 – $80243/yr.

Is this position remote or telework eligible?

Yes, this position is fully remote.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.