Voluntary Services Officer

U.S. Department of Veterans Affairs; Pittsburgh (Allegheny County); Hybrid; USD 93,000 - 120,000; Full time

Job summary

U.S. Department of Veterans Affairs' VA Pittsburgh Healthcare System is seeking a Voluntary Services Officer at the Pittsburgh VA Medical Center—University Drive.

The role leads CDCE/Voluntary Services, including Voluntary Service, Philanthropic Engagement, and Partnership Solutions, across multiple locations. The incumbent reports to executive leadership, oversees staff, and ensures compliance with VHA/VA standards.

Responsibilities

• Provide technical and administrative supervision to subordinates.
• Plan and lead philanthropic activities across dispersed locations within the healthcare system.
• Ensure compliance with The Joint Commission standards for VHA volunteers including training records and performance assessments.
• Oversee General Post Funds and in-kind development activities; manage donation funds at system level.
• Prepare business case justification for anticipated expenses aligning with VA goals and priorities.

Job description

• Department: Department of Veterans Affairs

The VA Pittsburgh Healthcare System is seeking a Voluntary Services Officer to join our team at the Pittsburgh VA Medical Center-University Drive facility.

Key Responsibilities

The Voluntary Services Officer serves as the Chief of CDCE/Voluntary Services reporting directly to a member of the executive leadership team. The incumbent has oversight for CDCE/Voluntary Services for the full scope of business for each of the interrelated lines of business, which include Voluntary Service, Philanthropic Engagement, and Partnership Solutions.

Due to the cross-cutting nature of this office, the incumbent shows a comprehensive understanding of the federal government, VA and each of its Administrations, with a primary focus on VHA; to include the relevant laws, regulations, policies and procedures, accrediting organizations, as well as the organizations within the agency to facilitate a systems-oriented approach to the Center's success.

This position requires occasional travel (local and national) between worksites, including outpatient clinics, VBA regional offices, and national cemeteries. Major duties include, but are not limited to: Providing technical and administrative supervision to subordinates which may include an Assistant Chief, Specialist, Program Support Assistant, Secretary, or other administrative staff.

Planning and leading all philanthropic activities and programs within widely dispersed locations across the healthcare system, VA Administrations and State Veterans Homes. Conducting and analyzing comprehensive needs assessments for optimal alignment of the program in support of the organization's mission and goals.

Exercising final authority for the full range of personnel actions and organization design proposals recommended for the integration of this category of without compensation (WOC) employees.

Ensuring compliance with all applicable standards of The Joint Commission (TJC) for VHA volunteers, to include maintaining the official volunteer personnel files, mandated training records, assignment guides, competency and performance assessments, and other applicable role-specific documentation. Designing, developing, and implementing the recognition and incentive awards program for the organization's volunteer workforce.

Providing oversight of the organization's General Post Funds and in-kind development activities. Managing the day-to-day operations of the philanthropic development activities. Monitoring all donated monetary funds at the healthcare system level within the station's General Post Fund (GPF) Accounts. Exercising discretionary authority to approve the allocation and distribution of such funds.

Preparing business case justification for anticipated expenses, including alignment with VA and VHA goals and priorities, strategy identification, benchmarking, and evaluation in support of proposed budget. Planning, design and development of each volunteer role and the work to be accomplished.

Serving as a strategic advisor to executive leadership for the utilization of community resources in support of operational goals, assesses risks, anticipates outcomes, and alternative strategies. Establishing local policies and procedures for the strategic utilization of volunteers and community partnerships across the healthcare system. Serving as an advisor to VA Headquarters Voluntary Service National Advisory Committee.

Conducting thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements. Serving as the local subject matter expert on volunteer and donation management. Work Schedule: Monday-Friday, 8:00 am-4:30 pm; extended evening or weekend hours may be required. Telework: This position may be authorized for telework at service line discretion.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Officer/PD99897S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $92543 – $120309/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-13.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.