Community Engagement Manager

Information Security Media Group (ISMG); New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

An established industry player is seeking a Community Engagement Manager to lead their membership engagement strategy. This role focuses on enhancing community interaction through innovative methods, fostering relationships, and maximizing member retention. You will be pivotal in analyzing community behaviors and developing strategies to ensure long-term sustainability. If you thrive in dynamic environments and possess excellent communication skills, this opportunity offers a chance to make a significant impact in the field of information security.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Qualifications

• 3+ years of experience in membership/community engagement or client relations.
• Ability to synthesize research and data into presentations.

Responsibilities

• Serve as primary contact for members, providing exceptional support.
• Identify opportunities to increase member engagement with the platform.

Skills

Customer Service

Community Engagement

Project Management

Analytical Skills

Communication Skills

Education

Bachelor’s Degree in PR, Communication, or Marketing

Job description

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CyberEdBoard Community provided pay range

This range is provided by CyberEdBoard Community. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $95,000.00/yr

About Us

Collaboration, Intelligence, and Leadership

CyberEdBoard is the premier member’s-only community of executives and thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking and knowledge-sharing, executive-level education, and professional advancement.

Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create and exchange member-exclusive resources, obtain accredited education and content, contribute in the executive mentor marketplace, and seamlessly connect with senior security peers and experts around the world.

The Opportunity

We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard’s membership engagement strategy, leveraging a customer service focus paired with a research and analytical mindset, to develop models for understanding CyberEdBoard’s community.

In this role, you will work closely with staff across the organization to help strategize new and exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, and community platform while fostering viable relationships to help identify and explore opportunities to maximize sustainability and engagement for optimal performance.

As Community Engagement Manager, you will serve as a main point of contact with executive members, continuously assessing the effectiveness of distribution for both online and offline engagement efforts and focusing on catalyzing impact. Based on the insight gleaned from analyzing the behaviors, needs, and networks of CyberEdBoard’s digital community, the Community Engagement Manager will help fortify and grow the community, with the ultimate goal of elevation, member retention, and long-term sustainability.

Responsibilities

• Serving as a primary point of contact for CyberEdBoard members, providing white glove customer service and support, including prompt inquiry response and issue resolution.
• Acting as a liaison between CyberEdBoard members and cross-functional leaders, providing a voice for the community and ensuring needs are being met.
• Daily moderation of the CyberEdBoard app to asses and promote consistent engagement
• Continuously identifying collaborative opportunities to increase member engagement with the CyberEdBoard platform, resources, and benefits.
• Implementing various engagement methods and data collection tactics such as annual reviews, surveys, etc. to measure member satisfaction, reporting insights to stakeholders
• Contributing to the development and execution of engagement and program optimization strategies to ensure CyberEdBoard provides expected, customized value.
• Managing additional administrative duties and projects as assigned by management.

Required Experience

• Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.
• 3+ years of experience with membership/community engagement or in a client relations/customer success capacity.
• Experience engaging with external customers/community members, exposure to C-suite level executives is a plus.
• Experience executing creative strategies to increase engagement and retention such as content, events, webinars, etc. (ideally in a revenue retention capacity.)
• Experience in quantitative and qualitative research methods, including survey creation.
• Ability to synthesize extensive research and data into clear written and oral presentations.
• Project Management experience and/or a strong understanding of processes, methods, and skills needed to deliver project goals within scope, time, and budget constraints.
• Excellent communication/relationship skills and customer service orientation.
• Experience with/knowledge of IT/cybersecurity is not required but highly preferred.
• Experience with paid membership offerings is not required but highly preferred.
• Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask and manage multiple projects simultaneously
• Must be an independent thinker with a solution oriented mindset

Apply now! Visit www.CyberEdBoard.io for more information.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Customer Service, and Project Management

• Industries

  Technology, Information and Media

Referrals increase your chances of interviewing at CyberEdBoard Community by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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