Technical Consulting Engagement Manager

Broadcom; United States; Remote; USD 84,000 - 135,000; Full time

Job summary

A leading company is seeking a Technical Consulting Engagement Manager to build and maintain strong client relationships, oversee project delivery, and ensure client satisfaction. This role requires extensive experience in IT project management and client engagement, focusing on driving successful project outcomes and long-term partnerships.

Benefits

Medical, Dental, and Vision Plans

401(k) with Company Matching

Employee Stock Purchase Program (ESPP)

Employee Assistance Program (EAP)

Paid Holidays

Sick Leave

Vacation

Qualifications

• 12+ years of pre/post engagement management experience in an IT environment.
• Experience managing Mainframe Software projects in a fast-paced environment.
• Demonstrated mastery of IT project management methodologies.

Responsibilities

• Establish and nurture strong relationships with clients.
• Manage the day-to-day execution of client projects.
• Facilitate clear communication between clients and internal teams.

Skills

Client Relationship Management

Project Oversight

Communication

Solution Development

Performance Monitoring

Business Development

Analytical Skills

Problem-Solving Skills

Education

Bachelor's Degree

Tools

PMP Certification

Scrum

ITIL

SAFe

Job description

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Job Description:

The Technical Consulting Engagement Manager is primarily responsible for building and maintaining strong relationships with clients, acting as the primary point of contact, overseeing pre- and post-sales project delivery, ensuring client satisfaction, and strategically aligning projects within our Technical Consulting organization to meet broader business objectives. This role involves managing client expectations, fostering long-term partnerships, managing a portfolio of accounts, and driving successful project outcomes and client retention.

Key responsibilities of the Engagement Manager:

1. Client Relationship Management: Establish and nurture strong relationships with clients, understanding their needs and expectations to ensure a positive experience throughout the engagement.
2. Project Oversight: Manage the day-to-day execution of client projects, including scope definition, timelines, budget, and quality control, ensuring projects are delivered on time and within specifications.
3. Communication and Collaboration: Facilitate clear communication between clients and internal teams, acting as a liaison to address concerns, provide updates, and manage stakeholder expectations.
4. Solution Development: Collaborate with internal teams to design and implement customized solutions that meet client requirements and address their business challenges.
5. Performance Monitoring: Track project progress, identify potential risks, and implement corrective actions to maintain project success.
6. Client Feedback Management: Actively solicit and analyze client feedback to identify areas for improvement and enhance the overall client experience.
7. Business Development: Identify opportunities for expansion within existing client accounts, contributing to revenue growth and client retention.

Required Skills and Work Experience:

• 12+ years of pre/post engagement management experience in an IT environment
• Experience managing Mainframe Software projects in a fast-paced environment
• Demonstrated mastery of at least 10 years of IT project management experience using standard Work Breakdown Structures, Project Plans, Risk & Issue Management, Project Governance, and applying PMI project methodologies
• Proven knowledge of Project Management methodologies with a PMP Certification; other industry certifications such as Scrum, ITIL, SAFe are a plus
• Proven organizational and planning skills
• Proven track record of delivering large or complex projects/programs on time and within budget
• Excellent verbal and written communication skills
• Strong organizational skills; works well under pressure and with minimal supervision
• Ability to manage shifting priorities, demands, and timelines
• Ability to effectively drive execution and own responsibility for overall project success
• Strong analytical and creative problem-solving skills
• Technical proficiency and customer-facing skills
• Typically works independently without constant managerial oversight
• Ability to make decisions independently and respond to client questions regarding scope, staffing, invoicing, resource allocations, and staffing requirements
• Typically has a geographic focus on North America
• Business travel of up to 25% annually may be required

Experience: Bachelor’s degree and 8+ years of related experience required

Certification: PMP Certification is required

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $84,000 - $135,000.

This position is eligible for a discretionary annual bonus and equity in accordance with relevant plan documents and equity award agreements.

Broadcom offers a comprehensive benefits package including medical, dental, and vision plans, 401(k) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), paid holidays, sick leave, and vacation. The company complies with all applicable laws regarding Paid Family Leave and other leaves of absence.

Broadcom is an equal opportunity employer. We consider qualified applicants regardless of race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability, medical condition, pregnancy, veteran status, or any other protected characteristic under law. We also consider qualified applicants with arrest and conviction records in accordance with local laws.

If you are located outside the USA, please provide a home address for future correspondence.