Community Engagement & Leasing Lead

Cortland; Colorado Springs (CO); On-site; USD 54,000 - 64,000; Full time

Job summary

Cortland in Colorado Springs seeks a Community Relations Manager to blend resident engagement with strong operational support, delivering a premium living experience while ensuring seamless property operations.

You will lead CRM-driven outreach, manage leasing activity, events, and social media, and partner with onsite teams to meet occupancy and revenue goals, while upholding Cortland's premium brand standards.

Qualifications

• 2+ years of measurable sales success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services
• High school diploma or equivalent required; bachelor’s degree or equivalent preferred
• Proven track record in pipeline management and disciplined follow-up
• Excellent verbal and written communication skills; adept at building rapport and maintaining professional relationships
• Skilled in collaborating with onsite teams and support partners to achieve community goals
• Strong organizational abilities with experience in administrative processes, compliance, and operational support
• Skilled in resolving complex resident concerns with empathy, urgency, and professionalism

Responsibilities

• Lead onsite operations and ensure daily tasks align with company standards and regulatory requirements
• Manage and nurture vendor relationships to ensure quality service and timely project completion
• Drive occupancy and revenue by meeting leasing goals, conversion targets, and KPIs
• Maintain CRM records and monitor lead activity, conversion metrics, and pipeline health
• Plan and execute resident events and engagement programs to strengthen community ties
• Represent the community as an ambassador and deliver a concierge-level resident experience
• Collaborate with Center of Excellence to drive performance and brand alignment
• Prepare and deliver professional communications and reports to leadership

Skills

Sales experience

Communication

Pipeline management

Customer service

Team collaboration

High-velocity sales

Education

High school diploma

Bachelor’s degree preferred

Tools

Property management software

CRM systems

Microsoft Office Suite

Job description

Cortland in Colorado Springs seeks a Community Relations Manager to blend resident engagement with strong operational support, delivering a premium living experience while ensuring seamless property operations.

You will lead CRM-driven outreach, manage leasing activity, events, and social media, and partner with onsite teams to meet occupancy and revenue goals, while upholding Cortland's premium brand standards.