Community Engagement & Case Resolution Specialist

Socket.dev; Indianapolis (IN); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health, Dental & Vision

Defined Benefit Pension Plan

401(k) with company match

Short Term Incentive Pay (STIP)

Health Savings Account with company贡献

Wellness Program

Adoption and tuition assistance

Employee Credit Union

PTO and Paid Holidays

Job summary

Citizens Energy Group is hiring a Community Assistance and Case Resolution Specialist to oversee energy efficiency programs, coordinate weatherization and low-income initiatives, and advocate for customers in our service area.

You will manage third-party vendors, collaborate with agencies and regulatory stakeholders, and ensure compliance with contractual terms while driving program evaluation and reporting.

Qualifications

• Two-year degree in business, technical/engineering, or related field.
• Excellent oral and written communication skills.
• Ability to communicate at all levels within the company including senior leadership and with community stakeholders.
• Budget management skills.
• Valid Indiana driver's license with clean driving record in the last three years.

Responsibilities

• Manages and coordinates energy efficiency, conservation, weatherization, and low-income assistance programs.
• Oversee third party vendors install energy efficiency appliances and weatherizing owner-occupied homes.
• Collaborate with Community Action Agencies, Consumer Advocate Groups, and regulatory stakeholders.
• Assist with cases from IURC, BBB, and external organizations.
• Ensure compliance with terms and conditions, policies, procedures, and regulatory requirements.
• Participate in community outreach events and meetings.
• Manage a portfolio of community investment and customer assistance programs including furnace replacement, Habitat for Humanity partnerships, and House to Home.
• Lead process improvements and oversight of program implementation, budgets, and reporting.
• Support customer case resolution processes and optimize the Dynamics case management system.

Skills

Communication

Budget management

Driver's license

Education

Two-year degree in business, technical/engineering or related field

Degree in business or engineering or public environmental affairs

Job description

Citizens Energy Group is hiring a Community Assistance and Case Resolution Specialist to oversee energy efficiency programs, coordinate weatherization and low-income initiatives, and advocate for customers in our service area.

You will manage third-party vendors, collaborate with agencies and regulatory stakeholders, and ensure compliance with contractual terms while driving program evaluation and reporting.