Community Engagement & Ambassador Lead

lululemon; Rancho Cucamonga (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon seeks a Community Specialist to execute the store’s community strategy, build relationships with ambassadors and studios, and deliver a world-class guest experience on the floor.

You will host events, seed products with community partners, track local metrics, and collaborate with store leadership to grow guest acquisition and retention while fostering an inclusive, energetic team environment.

Qualifications

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building
• Education: High school diploma/GED/equivalent, or above
• Experience building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

Responsibilities

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life
• Establish and manage local key relationships to increase new guest acquisition and guest retention
• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub
• Connect with guests on the floor to assess their needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience
• Attend, support, and/or host local and regional Community events
• Execute the product seeding strategy through community partners and Ambassadors
• Review community relevant business data and metrics to identify insights and recommendations for leadership
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences

Skills

Customer service

Engagement

Community building

Education

High school diploma

Job description

lululemon seeks a Community Specialist to execute the store’s community strategy, build relationships with ambassadors and studios, and deliver a world-class guest experience on the floor.

You will host events, seed products with community partners, track local metrics, and collaborate with store leadership to grow guest acquisition and retention while fostering an inclusive, energetic team environment.