Community Engagement & Accessibility Tech Specialist

CSD; Salinas, Northern (CA, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid work model

Travel opportunities

Job summary

California Connect in Salinas is seeking a Customer Advisor Community Engagement Specialist for the Northern CA region. The role blends in-person and hybrid remote activities, engaging with disabled residents to connect them with telecommunications equipment and related services.

The specialist educates clients on program options, guides them through applications, and coordinates events with community partners across the Central Coast.

Qualifications

• A minimum of a High School diploma or equivalent; associate’s degree or higher preferred.
• 1–2 years of customer service, community outreach, social services, or assistive technology experience preferred.
• Ability to communicate in ASL is highly desirable; Spanish/Tagalog/Mandarin/Cantonese desirability.

Responsibilities

• Travels regularly to partner sites and mobile unit events; reliable transportation and a CA driver’s license required.
• Coordinates customer intake, appointment scheduling, application assistance, enrollment support, and service delivery at partner locations and events.
• Assists customers during mobile unit service days and at larger community events; supports cross-program interactions.
• Maintains complete and accurate notes on all interactions; ensures program files meet state contract requirements.
• Provides education and training regarding available services and offers troubleshooting support as needed.
• Maintains records and prepares reports related to engagement activities and outcomes.

Skills

Customer service

Community outreach

ASL proficiency

Communication skills

Travel flexibility

Education

High School diploma or equivalent

Associate degree preferred

Tools

CRM systems

Inventory management

MS Office

Job description

California Connect in Salinas is seeking a Customer Advisor Community Engagement Specialist for the Northern CA region. The role blends in-person and hybrid remote activities, engaging with disabled residents to connect them with telecommunications equipment and related services.

The specialist educates clients on program options, guides them through applications, and coordinates events with community partners across the Central Coast.