Accessible Tech Advocate & Community Engagement Leader

Communication Service for the Deaf (CSD); Austin (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

California Connect seeks a Customer Advisor Community Engagement Specialist to educate customers about available programs, assist with applications and enrollment, and support access to specialized equipment and services across communities. The role involves travel to partner sites and mobile events within the Central Coast region, working with field teams to ensure smooth service delivery.

The position emphasizes collaborative outreach, documentation accuracy, and a strong commitment to

Qualifications

• High School diploma or equivalent; associate degree preferred.
• 1–2 years in customer service, community outreach, social services, or assistive technology preferred.
• AsL knowledge desirable and multilingual ability beneficial.

Responsibilities

• Coordinate intake, scheduling, enrollment, and service delivery at partner sites and events.
• Provide education and training on available services and equipment.
• Assist customers during mobile unit service days and community events.
• Maintain accurate notes and program records per contract requirements.
• Collaborate with field operations and outreach teams to host events.

Skills

Customer service

Community outreach

ASL communication

Accessibility equipment

Education

High School diploma

Tools

CRM systems

Inventory management

Job description

California Connect seeks a Customer Advisor Community Engagement Specialist to educate customers about available programs, assist with applications and enrollment, and support access to specialized equipment and services across communities. The role involves travel to partner sites and mobile events within the Central Coast region, working with field teams to ensure smooth service delivery.

The position emphasizes collaborative outreach, documentation accuracy, and a strong commitment to