Community Doula Navigator - Flexible, Impactful Coordination

Malama Health; Knoxville (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Flexible work hours

Training and education opportunities

Startup environment

Job summary

Malama Health in Tennessee seeks Community-Based Doulas to serve our members as Doula Navigators. You will bridge the gap between providers and patients, ensuring seamless execution of policies and care protocols while delivering compassionate, person-centered support.

You will conduct outreach, coordinate with health plans and care teams, and document care using portals. English fluency and Spanish bilingualism are required, with a passion for improving maternal health and equity.

Qualifications

• Certified birth doula or willing to complete Malama-sponsored training.
• Lactation certification preferred (IBCLC not required).
• Fluent in English; bilingual in Spanish.

Responsibilities

• Deliver Care Management via outreach, check-ins, and assessments by phone, SMS, video, or in person.
• Coordinate care services and referrals with providers and care teams.
• Communicate to empower patient learning using motivational interviewing and trauma-informed approaches.
• Document and track services in care management portals and meet caseload targets.
• Support scheduling, social services applications, and policy adherence.

Skills

English fluency

Spanish bilingual

Excellent communication

Team player

Tools

Google Workspace

Notion

Slack

Zoom

Job description

Malama Health in Tennessee seeks Community-Based Doulas to serve our members as Doula Navigators. You will bridge the gap between providers and patients, ensuring seamless execution of policies and care protocols while delivering compassionate, person-centered support.

You will conduct outreach, coordinate with health plans and care teams, and document care using portals. English fluency and Spanish bilingualism are required, with a passion for improving maternal health and equity.